Cannot install Photoshop CC - installer PDApp crashing

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  • Problem
  • Updated 2 years ago
  • (Edited)
Добрый день! На систему MAC OS не устанавливается Photoshop CC. Что делать?

Спасибо!

Good afternoon! On MAC OS system is not installed Photoshop CC. What to do?

Thank you!
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Максим Коуров

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Posted 2 years ago

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Максим Коуров

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MAC OS X El Capitan
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Chris Cox

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What exactly is failing when you try to install Photoshop CC from the Creative Cloud application?
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Максим Коуров

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Process: PDApp [587]
Path: /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
Identifier: com.adobe.PDApp
Version: 6.2.112.0 (6.2.112.0)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: PDApp [587]
User ID: 501

Date/Time: 2016-01-07 14:23:24.567 +0500
OS Version: Mac OS X 10.11.2 (15C50)
Report Version: 11
Anonymous UUID: 7F9B7D3F-4E06-7F10-5998-E8A0FC0FC897

Sleep/Wake UUID: B7B3AE29-7233-4015-8FDC-B4A8283C8CF6

Time Awake Since Boot: 1100 seconds
Time Since Wake: 230 seconds

System Integrity Protection: enabled

Crashed Thread: 4 Dispatch queue: NSOperationQueue 0x517b90 :: NSOperation 0x5a47e0 (QOS: USER_INTERACTIVE)

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0x20:
-->
__TEXT 0000000000001000-0000000000040000 [ 252K] r-x/rwx SM=COW /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp

Application Specific Information:
objc_msgSend() selector name: release

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x9821084a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9820fc34 mach_msg + 68
2 com.apple.CoreFoundation 0x9afd6c46 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x9afd6051 __CFRunLoopRun + 1521
4 com.apple.CoreFoundation 0x9afd57f6 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x9afd565b CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x9c7132f1 RunCurrentEventLoopInMode + 267
7 com.apple.HIToolbox 0x9c7130f3 ReceiveNextEventCommon + 503
8 com.apple.HIToolbox 0x9c712eec _BlockUntilNextEventMatchingListInModeWithFilter + 99
9 com.apple.AppKit 0x992ae512 _DPSNextEvent + 1053
10 com.apple.AppKit 0x996b90b0 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1057
11 com.apple.AppKit 0x992adf8b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 121
12 com.apple.AppKit 0x994797ec -[NSApplication _realDoModalLoop:peek:] + 740
13 com.apple.AppKit 0x99479500 -[NSApplication _doModalLoop:peek:] + 207
14 com.apple.AppKit 0x99475acb -[NSApplication runModalForWindow:] + 227
15 com.apple.AppKit 0x9952acce -[NSAlert runModal] + 465
16 com.apple.AppKit 0x99564165 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1375
17 com.apple.AppKit 0x99563bd4 -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 80
18 com.apple.AppKit 0x99563b5d -[NSPersistentUIRestorer promptToIgnorePersistentState] + 249
19 com.apple.AppKit 0x99563a5c -[NSPersistentUIManager promptToIgnorePersistentState] + 36
20 com.apple.AppKit 0x996bd446 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:completionHandler:] + 189
21 com.apple.AppKit 0x992b5275 -[NSApplication(NSAppleEventHandling) _reopenWindowsIfNecessaryWithAppleEvent:completionHandler:] + 243
22 com.apple.AppKit 0x992b5131 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 762
23 com.apple.AppKit 0x992b4a9b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 291
24 libobjc.A.dylib 0x9e940db2 -[NSObject performSelector:withObject:withObject:] + 84
25 com.apple.Foundation 0x96d5be78 __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke + 118
26 com.apple.Foundation 0x96d5b9dd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 451
27 com.apple.Foundation 0x96d5b7d8 _NSAppleEventManagerGenericHandler + 211
28 com.apple.AE 0x9ed47251 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 595
29 com.apple.AE 0x9ed18c75 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
30 com.apple.AE 0x9ed18b88 aeProcessAppleEvent + 299
31 com.apple.HIToolbox 0x9c72385a AEProcessAppleEvent + 55
32 com.apple.AppKit 0x992aea64 _DPSNextEvent + 2415
33 com.apple.AppKit 0x996b90b0 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1057
34 com.apple.AppKit 0x992adf8b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 121
35 com.apple.AppKit 0x992a312f -[NSApplication run] + 1063
36 com.apple.AppKit 0x9921e025 NSApplicationMain + 1630
37 com.adobe.PDApp 0x00007ad4 0x1000 + 27348
38 com.adobe.PDApp 0x00004075 0x1000 + 12405
39 com.adobe.PDApp 0x00003fa4 0x1000 + 12196

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98218812 kevent_qos + 10
1 libdispatch.dylib 0x98d1f70e _dispatch_mgr_invoke + 234
2 libdispatch.dylib 0x98d1f2e2 _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x98217d76 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9526752d _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x95264f72 start_wqthread + 34

Thread 3:
0 libsystem_kernel.dylib 0x98217d76 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9526752d _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x95264f72 start_wqthread + 34

Thread 4 Crashed:: Dispatch queue: NSOperationQueue 0x517b90 :: NSOperation 0x5a47e0 (QOS: USER_INTERACTIVE)
0 libobjc.A.dylib 0x9e93acaf objc_msgSend + 31
1 com.apple.CoreFoundation 0x9af99b7f _CFAutoreleasePoolPop + 47
2 com.apple.Foundation 0x96d3ba4a -[NSAutoreleasePool release] + 125
3 CCMNative.dylib 0x0f5f37cc HttpCommunicator::getCookies() + 716
4 CCMNative.dylib 0x0f5f3986 HttpCommunicator::sendRequest(std::string, NSString*, bool, bool, NSMutableArray*, bool) + 408
5 CCMNative.dylib 0x0f5f5271 HttpCommunicator::getRemoteFileSize(unsigned long long&) + 485
6 CCMNative.dylib 0x0f5da301 DownloadGlobalData::retrieveRemoteFileSize() + 471
7 CCMNative.dylib 0x0f5e4757 FileDownloadManager::getFileSize(unsigned long long&, bool&) + 51
8 CCMNative.dylib 0x0f5ebc1d DLEFileDownloadHandle::getFileSize(unsigned long long&, bool&) + 39
9 CCMNative.dylib 0x0f440baa ProductSession::prepareNewDownload(std::string&, bool) + 1276
10 CCMNative.dylib 0x0f441422 ProductSession::isDownloadWorkCompleted(std::string&) + 54
11 CCMNative.dylib 0x0f447e65 ProductSession::shouldDownloadAAM(OSXMLParser*) + 731
12 CCMNative.dylib 0x0f4489f5 ProductSession::processAction(OSXMLParser*) + 417
13 CCMNative.dylib 0x0f434cd8 PerformSessionJob(MessageObject const&) + 432
14 CCMNative.dylib 0x0f413c9c Applet::executeMethodWithMessage(MessageObject&) + 228
15 CCMNative.dylib 0x0f42b18a processMessage + 184
16 com.adobe.PDApp 0x00010c7e 0x1000 + 64638
17 com.adobe.PDApp 0x0000439b 0x1000 + 13211
18 com.adobe.PDApp 0x0000e339 0x1000 + 54073
19 com.apple.CoreFoundation 0x9af9ad2d __invoking___ + 29
20 com.apple.CoreFoundation 0x9af9ac0d -[NSInvocation invoke] + 317
21 com.apple.Foundation 0x96dcfe0f -[NSInvocationOperation main] + 219
22 com.apple.Foundation 0x96d793e9 -[__NSOperationInternal _start:] + 770
23 com.apple.Foundation 0x96d790e0 -[NSOperation start] + 71
24 com.apple.Foundation 0x96d78dfe __NSOQSchedule_f + 258
25 libdispatch.dylib 0x98d19763 _dispatch_client_callout + 50
26 libdispatch.dylib 0x98d1e51d _dispatch_queue_drain + 726
27 libdispatch.dylib 0x98d2519c _dispatch_queue_invoke + 509
28 libdispatch.dylib 0x98d1d1c0 _dispatch_root_queue_drain + 491
29 libdispatch.dylib 0x98d1cf8f _dispatch_worker_thread3 + 97
30 libsystem_pthread.dylib 0x9526743e _pthread_wqthread + 1050
31 libsystem_pthread.dylib 0x95264f72 start_wqthread + 34

Thread 5:
0 libsystem_kernel.dylib 0x98217d76 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9526752d _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x95264f72 start_wqthread + 34

Thread 6:

Thread 7:
0 libsystem_kernel.dylib 0x98217402 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95267f6b _pthread_cond_wait + 757
2 libsystem_pthread.dylib 0x9526bcc0 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x09e1f04f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x09bb062f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x09e1f13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x09e1f1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x09e1f2c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x95267a26 _pthread_body + 138
9 libsystem_pthread.dylib 0x9526799c _pthread_start + 155
10 libsystem_pthread.dylib 0x95264f96 thread_start + 34

Thread 8:
0 libsystem_kernel.dylib 0x98217402 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95267f6b _pthread_cond_wait + 757
2 libsystem_pthread.dylib 0x9526bcc0 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x09e1f04f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x09bb062f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x09e1f13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x09e1f1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x09e1f2c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x95267a26 _pthread_body + 138
9 libsystem_pthread.dylib 0x9526799c _pthread_start + 155
10 libsystem_pthread.dylib 0x95264f96 thread_start + 34

Thread 9:
0 libsystem_kernel.dylib 0x98217402 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95267f6b _pthread_cond_wait + 757
2 libsystem_pthread.dylib 0x9526bcc0 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x09e1f04f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x09bb062f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x09e1f13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x09e1f1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x09e1f2c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x95267a26 _pthread_body + 138
9 libsystem_pthread.dylib 0x9526799c _pthread_start + 155
10 libsystem_pthread.dylib 0x95264f96 thread_start + 34

Thread 10:
0 libsystem_kernel.dylib 0x98217402 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95267f6b _pthread_cond_wait + 757
2 libsystem_pthread.dylib 0x9526bcc0 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x09e1f04f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x09bb062f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x09e1f13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x09e1f1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x09e1f2c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x95267a26 _pthread_body + 138
9 libsystem_pthread.dylib 0x9526799c _pthread_start + 155
10 libsystem_pthread.dylib 0x95264f96 thread_start + 34

Thread 11:
0 libsystem_kernel.dylib 0x9821089e semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x98d257a5 _dispatch_semaphore_wait_slow + 212
2 libdispatch.dylib 0x98d256c8 dispatch_semaphore_wait + 37
3 libdispatch.dylib 0x98d1f21d _dispatch_worker_thread + 159
4 libsystem_pthread.dylib 0x95267a26 _pthread_body + 138
5 libsystem_pthread.dylib 0x9526799c _pthread_start + 155
6 libsystem_pthread.dylib 0x95264f96 thread_start + 34

Thread 12:
0 libsystem_kernel.dylib 0x98217402 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95267fda _pthread_cond_wait + 868
2 libsystem_pthread.dylib 0x95268c9b pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x09e1f017 APXGetHostAPI + 2633687
4 com.adobe.ape.engine 0x09e3820e APXGetHostAPI + 2736590
5 com.adobe.ape.engine 0x09e1f13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x09e1f1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x09e1f2c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x95267a26 _pthread_body + 138
9 libsystem_pthread.dylib 0x9526799c _pthread_start + 155
10 libsystem_pthread.dylib 0x95264f96 thread_start + 34

Thread 13:
0 libsystem_kernel.dylib 0x98217402 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95267fda _pthread_cond_wait + 868
2 libsystem_pthread.dylib 0x95268c9b pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x09e1f017 APXGetHostAPI + 2633687
4 com.adobe.ape.engine 0x09fad0c8 APXGetHostAPI + 4264072
5 com.adobe.ape.engine 0x09e1f13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x09e1f1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x09e1f2c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x95267a26 _pthread_body + 138
9 libsystem_pthread.dylib 0x9526799c _pthread_start + 155
10 libsystem_pthread.dylib 0x95264f96 thread_start + 34

Thread 14:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x9821084a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9820fc34 mach_msg + 68
2 com.apple.CoreFoundation 0x9afd6c46 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x9afd6051 __CFRunLoopRun + 1521
4 com.apple.CoreFoundation 0x9afd57f6 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x9afd565b CFRunLoopRunInMode + 123
6 com.apple.CFNetwork 0x956fc06f +[NSURLConnection(Loader) _resourceLoadLoop:] + 717
7 com.apple.Foundation 0x96d6033b -[NSThread main] + 45
8 com.apple.Foundation 0x96f202a6 __NSThread__start__ + 1550
9 libsystem_pthread.dylib 0x95267a26 _pthread_body + 138
10 libsystem_pthread.dylib 0x9526799c _pthread_start + 155
11 libsystem_pthread.dylib 0x95264f96 thread_start + 34

Thread 4 crashed with X86 Thread State (32-bit):
eax: 0x00133840 ebx: 0x05001010 ecx: 0x9e956b12 edx: 0x00000000
edi: 0x9e93a93f esi: 0x05001000 ebp: 0xb039e2d8 esp: 0xb039e098
ss: 0x00000023 efl: 0x00010202 eip: 0x9e93acaf cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000020

Logical CPU: 6
Error Code: 0x00000004
Trap Number: 14

Binary Images:
0x1000 - 0x3ffe3 +com.adobe.PDApp (6.2.112.0 - 6.2.112.0) /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
0x48000 - 0x4fffb +com.adobe.ape.shim (3.3.8.19346 - 3.3.8.19346) /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x4f40000 - 0x4fc0ffb com.apple.xquery (1.3.1 - 30) /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x4ff8000 - 0x4ff8ffd +cl_kernels (???) cl_kernels
0x6d00000 - 0x6df6ff3 +AdobePIM.dylib (6.2.112.0 [BuildVersion: 1.0; BuildDate: Tue Jul 31 2012 13:15:01 ] - 6.2.112.0 [BuildVersion: 1.0; BuildDate: Tue Jul 31 2012 13:15:01 ]) /Applications/Utilities/Adobe Application Manager/*/AdobePIM.dylib
0x6e0f000 - 0x6e63fe7 +com.adobe.ape (3.3.8.19346 - 3.3.8.19346) /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/adbeapecore
0x9863000 - 0x98b8fff com.apple.CloudDocs (1.0 - 383.5) /System/Library/PrivateFrameworks/CloudDocs.framework/CloudDocs
0x9b67000 - 0xaaaffcb +com.adobe.ape.engine (3.3.8.19346 - 3.3.8.19346) /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/Libraries/adbeapeengine.bundle/Contents/MacOS/adbeapeengine
0xacaa000 - 0xacdcff3 com.apple.securityinterface (10.0 - 55065.20.1) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0xafd9000 - 0xafddfff com.apple.audio.AppleHDAHALPlugIn (272.51.3 - 272.51.3) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
0xb76c000 - 0xb81efff ColorSyncDeprecated.dylib (470.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0xb946000 - 0xb955fff libSimplifiedChineseConverter.dylib (68) /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0xb95a000 - 0xb96cfff libTraditionalChineseConverter.dylib (68) /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0xf407000 - 0xf6b9ff3 +CCMNative.dylib (7.0.0.34 [BuildVersion: 1.0; BuildDate: Wed Aug 08 2012 23:21:27 ] - 7.0.0.34 [BuildVersion: 1.0; BuildDate: Wed Aug 08 2012 23:21:27 ]) /Applications/Utilities/Adobe Application Manager/*/CCMNative.dylib
0x8fea7000 - 0x8fedb5cf dyld (360.18) /usr/lib/dyld
0x90010000 - 0x90041fff com.apple.DictionaryServices (1.2 - 250) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x90043000 - 0x902fdff3 com.apple.RawCamera.bundle (6.18 - 828) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x902fe000 - 0x902fefff libunc.dylib (29) /usr/lib/system/libunc.dylib
0x902ff000 - 0x90363ff7 com.apple.QuickLookFramework (5.0 - 696.3) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x90364000 - 0x90397ff7 com.apple.CoreAVCHD (5.8.0 - 5800.4.2) /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x90398000 - 0x90398fff com.apple.Cocoa (6.11 - 22) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x90399000 - 0x903b5ff7 com.apple.openscripting (1.7 - 169) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x903b6000 - 0x9040cfff libcups.2.dylib (435) /usr/lib/libcups.2.dylib
0x9040d000 - 0x907c8fff com.apple.VideoToolbox (1.0 - 1731.15.33) /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x907c9000 - 0x907faff3 libtidy.A.dylib (15.17) /usr/lib/libtidy.A.dylib
0x907fb000 - 0x90806fff com.apple.NetAuth (6.0 - 6.0) /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x90807000 - 0x9080bffb libGIF.dylib (1442) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9080c000 - 0x90812fff libunwind.dylib (35.3) /usr/lib/system/libunwind.dylib
0x9081b000 - 0x90832ff7 libmarisa.dylib (4) /usr/lib/libmarisa.dylib
0x918e5000 - 0x91cbfff7 libLAPACK.dylib (1159) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x91cc0000 - 0x91cefff3 libsandbox.1.dylib (460.20.9) /usr/lib/libsandbox.1.dylib
0x91d1a000 - 0x91d22fff libcldcpuengine.dylib (2.6.4.1) /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
0x91d23000 - 0x91e74fef com.apple.coreui (2.1 - 365.2) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x91e75000 - 0x91f09ff3 com.apple.PerformanceAnalysis (1.0 - 1) /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x91f0a000 - 0x91f18ff7 libz.1.dylib (61.20.1) /usr/lib/libz.1.dylib
0x91f19000 - 0x91f26ff7 libbz2.1.0.dylib (38) /usr/lib/libbz2.1.0.dylib
0x91f27000 - 0x92455fdf com.apple.vImage (8.0 - 8.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x92456000 - 0x92469fff com.apple.Sharing (442.9.1 - 442.9.1) /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x9246a000 - 0x92484ff7 liblzma.5.dylib (10) /usr/lib/liblzma.5.dylib
0x92485000 - 0x92576ff3 libiconv.2.dylib (44) /usr/lib/libiconv.2.dylib
0x92577000 - 0x92b5effb com.apple.JavaScriptCore (11601 - 11601.3.7) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x92bb0000 - 0x92bbdff7 com.apple.speech.synthesis.framework (5.4.12 - 5.4.12) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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0x9bc63000 - 0x9bc6cfff com.apple.DiskArbitration (2.7 - 2.7) /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9bc6d000 - 0x9bc6dfff libmetal_timestamp.dylib (600.0.43.5) /System/Library/PrivateFrameworks/GPUCompiler.framework/libmetal_timestamp.dylib
0x9bc6e000 - 0x9c06affb com.apple.CoreGraphics (1.600.0 - 948) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9c06b000 - 0x9c091ff7 com.apple.quartzfilters (1.10.0 - 1.10.0) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters
0x9c092000 - 0x9c0baffb libxpc.dylib (756.20.4) /usr/lib/system/libxpc.dylib
0x9c0bb000 - 0x9c12effb com.apple.ApplicationServices.ATS (377 - 394.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x9c131000 - 0x9c174fff com.apple.Metal (55.2.8 - 55.2.8) /System/Library/Frameworks/Metal.framework/Versions/A/Metal
0x9c175000 - 0x9c1a8fe3 libsystem_m.dylib (3105) /usr/lib/system/libsystem_m.dylib
0x9c1a9000 - 0x9c24afff com.apple.ink.framework (10.9 - 214) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x9c24b000 - 0x9c29afff libcurl.4.dylib (90) /usr/lib/libcurl.4.dylib
0x9c29b000 - 0x9c346ff7 com.apple.LanguageModeling (1.0 - 1) /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x9c347000 - 0x9c396fff com.apple.opencl (2.6.9 - 2.6.9) /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9c397000 - 0x9c400ffb libsystem_network.dylib (583.20.10) /usr/lib/system/libsystem_network.dylib
0x9c401000 - 0x9c412fff libbsm.0.dylib (34) /usr/lib/libbsm.0.dylib
0x9c413000 - 0x9c4b1fff com.apple.ColorSync (4.9.0 - 4.9.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x9c4b2000 - 0x9c4bdfff com.apple.AppSandbox (4.0 - 261.20.7) /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
0x9c4be000 - 0x9c4c7fff libsystem_networkextension.dylib (385.20.6) /usr/lib/system/libsystem_networkextension.dylib
0x9c4c8000 - 0x9c4ccffb com.apple.IOSurface (108.0.1 - 108.0.1) /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9c4cd000 - 0x9c5f2ff3 com.apple.CoreText (352.0 - 494.10) /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x9c63f000 - 0x9c647fff com.apple.frameworks.CoreDaemon (1.3 - 1.3) /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x9c6e7000 - 0x9caaeff3 com.apple.HIToolbox (2.1.1 - 807.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x9caaf000 - 0x9cbf1fef libvDSP.dylib (563.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x9cbf2000 - 0x9cbf2fff libOpenScriptingUtil.dylib (169) /usr/lib/libOpenScriptingUtil.dylib
0x9cc64000 - 0x9cf5ffff com.apple.CoreServices.CarbonCore (1136 - 1136) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x9cf60000 - 0x9cf6cfff com.apple.CrashReporterSupport (10.11 - 717) /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
0x9cf6d000 - 0x9cf76fff libcopyfile.dylib (127) /usr/lib/system/libcopyfile.dylib
0x9cf77000 - 0x9d00cffb libsystem_c.dylib (1082.20.4) /usr/lib/system/libsystem_c.dylib
0x9d00d000 - 0x9d0f3ff7 unorm8_rgba.dylib (2.6.4.1) /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_rgba.dylib
0x9d0f4000 - 0x9d406fef com.apple.CoreAUC (214.0.0 - 214.0.0) /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x9d407000 - 0x9d42dffb com.apple.MultitouchSupport.framework (304.10 - 304.10) /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x9d42e000 - 0x9d42ffff libSystem.B.dylib (1226.10.1) /usr/lib/libSystem.B.dylib
0x9d430000 - 0x9d458fff com.apple.IconServices (68.1 - 68.1) /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x9de00000 - 0x9deaffff libcrypto.0.9.7.dylib (106) /usr/lib/libcrypto.0.9.7.dylib
0x9deb0000 - 0x9deb5ffb libcompiler_rt.dylib (62) /usr/lib/system/libcompiler_rt.dylib
0x9deb6000 - 0x9deb6fff libsystem_blocks.dylib (65) /usr/lib/system/libsystem_blocks.dylib
0x9deb7000 - 0x9df12fff com.apple.print.framework.PrintCore (11.2 - 472.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9df1f000 - 0x9e00fffb com.apple.DiskImagesFramework (10.11.2 - 417.1) /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x9e016000 - 0x9e016fff com.apple.Accelerate (1.10 - Accelerate 1.10) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9e017000 - 0x9e017fff com.apple.CoreServices (728.6 - 728.6) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9e018000 - 0x9e0d3fff com.apple.backup.framework (1.7.2 - 1.7.2) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x9e0d4000 - 0x9e0d7ff7 libdyld.dylib (360.18) /usr/lib/system/libdyld.dylib
0x9e0d8000 - 0x9e0e1ff3 com.apple.AppleSRP (5.0 - 1) /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x9e0e2000 - 0x9e0f8fe7 libcompression.dylib (25) /usr/lib/libcompression.dylib
0x9e0f9000 - 0x9e16cfff com.apple.datadetectorscore (7.0 - 460) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x9e16d000 - 0x9e170ff7 libsystem_sandbox.dylib (460.20.9) /usr/lib/system/libsystem_sandbox.dylib
0x9e171000 - 0x9e2e6ff7 com.apple.QTKit (7.7.3 - 2943) /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x9e2e7000 - 0x9e50aff7 com.apple.CoreImage (11.2.0 - 366.2.7) /System/Library/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x9e50b000 - 0x9e6edfff com.apple.QuartzCore (1.11 - 410.14) /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9e6ee000 - 0x9e6eefff liblaunch.dylib (756.20.4) /usr/lib/system/liblaunch.dylib
0x9e731000 - 0x9e7bdff3 com.apple.CorePDF (4.0 - 4) /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x9e7cc000 - 0x9e80bffb libGLImage.dylib (12.0.40.6) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x9e861000 - 0x9e864fff libCoreVMClient.dylib (119.5) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x9e865000 - 0x9e868fff libScreenReader.dylib (425.102) /usr/lib/libScreenReader.dylib
0x9e869000 - 0x9e8c9ff7 com.apple.AppleVAFramework (5.0.32 - 5.0.32) /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x9e8ca000 - 0x9e8e5fff com.apple.CFOpenDirectory (10.11 - 194) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x9e8e6000 - 0x9e8ecfff com.apple.ImageCapture (9.0 - 9.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x9e8ed000 - 0x9e8f5fff com.apple.NetFS (6.0 - 4.0) /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9e8f6000 - 0x9e935fff com.apple.NavigationServices (3.8 - 220) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x9e936000 - 0x9ec911eb libobjc.A.dylib (680) /usr/lib/libobjc.A.dylib
0x9ec92000 - 0x9eca3fff com.apple.ProtocolBuffer (1 - 242) /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolBuffer
0x9eca4000 - 0x9ecb2ff3 com.apple.opengl (12.0.40 - 12.0.40) /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9ecb3000 - 0x9ed0fff7 libTIFF.dylib (1442) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9ed10000 - 0x9ed10fff libkeymgr.dylib (28) /usr/lib/system/libkeymgr.dylib
0x9ed11000 - 0x9ed6afff com.apple.AE (701 - 701) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0xba300000 - 0xba301fff libCyrillicConverter.dylib (68) /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
0xba900000 - 0xba91cfff libJapaneseConverter.dylib (68) /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab22fff libKoreanConverter.dylib (68) /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 621
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=233.2M resident=0K(0%) swapped_out_or_unallocated=233.2M(100%)
Writable regions: Total=185.3M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=185.3M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
ATS (font support) 32.1M 6
ATS (font support) (reserved) 4K 2 reserved VM address space (unallocated)
Accelerate.framework 128K 2
Activity Tracing 2048K 2
CG backing stores 2388K 5
CG image 12K 4
CG shared images 304K 8
CoreAnimation 36K 4
CoreUI image data 840K 8
CoreUI image file 192K 4
Image IO 64K 2
Kernel Alloc Once 4K 2
MALLOC 95.6M 40
MALLOC guard page 48K 10
Memory Tag 240 23.2M 145
Memory Tag 242 12K 2
Memory Tag 249 156K 3
OpenCL 8K 2
Process Corpse Info 2048K 2
Stack 14.1M 15
Stack Guard 56.1M 15
VM_ALLOCATE 968K 23
__DATA 11.6M 256
__IMAGE 528K 2
__IMPORT 8K 3
__LINKEDIT 52.8M 20
__OBJC 3728K 89
__TEXT 180.4M 264
__UNICODE 552K 2
mapped file 146.7M 118
shared memory 16.3M 10
=========== ======= =======
TOTAL 642.5M 1039
TOTAL, minus reserved VM space 642.5M 1039

Model: Macmini5,3, BootROM MM51.0077.B14, 4 processors, Intel Core i7, 2 GHz, 4 GB, SMC 1.77f0
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE4), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST9500420ASG, 500,11 GB
Serial ATA Device: ST9500420ASG, 500,11 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: HD Webcam C525
USB Device: USB-PS/2 Optical Mouse
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: My Book
USB Device: IR Receiver
Thunderbolt Bus: Mac mini, Apple Inc., 22.2
Photo of Максим Коуров

Максим Коуров

  • 7 Posts
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I see this error
Photo of Pete Green

Pete Green, Customer Advocate

  • 687 Posts
  • 115 Reply Likes
Hi,

Can you try uninstalling the Creative Cloud Desktop app: https://helpx.adobe.com/creative-clou...

Then reinstall it from a newly created admin user account?
New account help: http://blogs.adobe.com/crawlspace/201...

If that fails, can you collect the logs using our LogCollector tool? helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Let us know where you end up.

Regards
Pete
Photo of Максим Коуров

Максим Коуров

  • 7 Posts
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Hi!

I did everything that you have written to me, but nothing happened.
I collected logs. I need you to send them?
When I try to install Photoshop, I get the following error notification:
/Users/max/Desktop/1.png
/Users/max/Desktop/2.png

I am hope for your help!

Thank you
Photo of Pete Green

Pete Green, Customer Advocate

  • 687 Posts
  • 115 Reply Likes
Apologies for not seeing your response - Can you email the logs to petgreen [at] adobe [dot] com ?

I'll have our engineering team take a look.
Photo of Максим Коуров

Максим Коуров

  • 7 Posts
  • 0 Reply Likes
will you answer me?
Photo of Максим Коуров

Максим Коуров

  • 7 Posts
  • 0 Reply Likes
Hello! I sent
Photo of Pete Green

Pete Green, Customer Advocate

  • 687 Posts
  • 115 Reply Likes
Thanks for the logs, I've sent them over to our engineering team and they'll investigate. Sorry you're having trouble with the Photoshop download and install.

If in the meantime you need to get into Photoshop, you can use the links here to download and install: http://prodesigntools.com/adobe-cc-20...

Be sure to follow the Note; Very Important Instructions in order to activate the download links on that page.

Regards
Photo of David B

David B, Official Rep

  • 211 Posts
  • 28 Reply Likes
When our engineering team looked at the logs it appeared you didn't have the latest version of the Creative Cloud Desktop app installed. You might try removing any references to the Creative Cloud desktop app and the Adobe Application Manager with the Cleaner Tool (here is a link) https://helpx.adobe.com/creative-clou... and then reinstalling it from here: https://creative.adobe.com/products/d... Typically when installing a product like Photoshop it installs the Creative Cloud Desktop app first and then you install Photoshop from within that