Elements: Not enough ram

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  • Updated 3 months ago
  • (Edited)
I bought this program several weeks ago and cannot use it due to it popping up saying not enough ram   Tried several techniques from you tube, to no avail.
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MaryAnn Franqui

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Posted 3 months ago

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Cristen Gillespie

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Perhaps if you told us how much RAM you do have, along with what OS you're using and what you're trying to do, one of our Premiere Elements users will be able to help you. Video programs do tend to be RAM intensive, although Premiere Elements is often more accommodating.

I should add that a lot of programs today also make use of the RAM on your video card. I don't know about Premiere Elements, but if you could say what video card you're using and how much VRAM it has, that would also help. Your System info should have the information if you don't know it offhand.
(Edited)
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MaryAnn Franqui

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MaryAnn Franqui

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I'm just trying to edit photos. It won't let me do anything, says I don't have enough memory
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Cristen Gillespie

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Are you using Photoshop Elements or Premiere Elements? Just to clarify since you say you're editing photos, which is usually something you'd do in Photoshop Elements.

Not that it makes a difference that I can see as the  specifications appear to be nearly identical, including the 4GB RAM.  You bought it several weeks ago and it's never worked? I wonder if you might have a faulty installation, assuming that there's no hardware problem and your RAM is good.

I'm afraid I don't know much about Windows, but I've certainly read that there can also be problems specific to each version of Windows 10. But something like this is a bit too big to have never been mentioned before.

I'm going to have to leave it to Adobe Staff or an Elements guru to pick up on this, but if you feel comfortable doing so, you might try uninstalling and reinstalling while you wait. Since Elements isn't part of the Creative Cloud, which makes that an easy process, I don't exactly want to recommend you try a procedure I'm not at all familiar with. I would think it was relatively straightforward, but I couldn't promise that.

https://helpx.adobe.com/photoshop-elements/kb/uninstall-premiere-elements-photoshop-elements.html
This is a start to finding the information you need for this, but it doesn't discuss activation very thoroughly, only saying that activation is deleted from the computer automatically, so you ought to be able to go through the reinstall and reactivation process easily. But try this only if you feel comfortable doing so. Otherwise, Adobe staff and volunteer Elements gurus are here quite often, if you don't mind waiting for help.

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MaryAnn Franqui

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It's Elements and it loads up just fine and I can download a photo but when I try to make any edits or save the image it says I don't have enough memory. If I go into preferences and then performance it says my integers are wrong.
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MaryAnn Franqui

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Cristen Gillespie

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Oh, I'm pretty sure I've heard of that Windows bug. Thank you for providing a screenshot. They're very helpful when trying to figure out what's wrong. And yes, this is Photoshop Elements.  Here's a link to the problem. I don't know if it's been resolved yet, but this is a start on understanding the problem. This link was posted 4 months ago:

https://helpx.adobe.com/photoshop-elements/kb/integer-50-8-required-closest-value-inserted-photoshop...

One of the popups listed on the page was yours.
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MaryAnn Franqui

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Link says page not found
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Cristen Gillespie

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https://feedback.photoshop.com/photoshop_family/topics/elements-14-editor-not-starting-since-windows...

Here's the link to the link. Maybe when I copied it, some part of it got cut off. These are long links and they're pretty obviously not showing everything. If this, too, is Page Not Found, try a search on Feedback here using "Windows, not enough RAM" and this should pop up about Elements 14 not starting since an update. The link is to the resource is in the second message, I believe.


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David Converse

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4GB is really not enough RAM for Windows 10, let alone photo editing on top of that. I STRONGLY suggest installing more physical memory in that computer.
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Michel BRETECHER, Champion

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I agree, 4 GB is a bare minimum. However, in my experience, you should not meet error messages for not enough memory, the risk is that the software will run very slow.

While the editor and organizer require less memory than Photoshop or LR, you'll need more in the following cases:
- if you shoot raw
- if you use automatic features like face recognition or smart tagging
- with some filters, especially the new ones.

I am happy with 8 GB on this medium spec computer, and with 6 GB on a second low spec computer, I still can live with it. Ironically, the RAM bug did hit configs with 16 GB+ before the Win 10 update!
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Cristen Gillespie

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While I'm strongly in agreement that 4GB is really not enough RAM, Adobe has always been pretty careful about their minimum requirements. Almost everybody I know who has PSE has tried to get away with the minimum and been able to save files. It's possible she is trying to save very large, heavily layered files,  that she is poorly configured, or that she has a hardware problem, but it's also possible there's a problem with Windows and PSE, as that link I posted would indicate could be the case.

I think it would be helpful if someone from Adobe could help her eliminate the possible suspects, or confirm that the minimum RAM requirements are too minimum for her with her OS and whatever it is she's trying to do.

In general, of course, installing more RAM, if her computer allows her to, would be beneficial in any case going forward.
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MaryAnn Franqui

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I will try adding more RAM but I wish I would have known this before purchasing the program.
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JEA

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Even if you add more ram, that won't fix your issue.

You need to do the registry fix as explained above.

https://helpx.adobe.com/photoshop-elements/kb/integer-50-8-required-closest-value-inserted-photoshop...

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Michel BRETECHER, Champion

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Thanks for the information. Learning something new everyday.
Now, I have immediately two following questions:

1- the.reg file must be different for each user (they have different amounts of physical memory).

2 - Does it look easier and safer than direct registry edit? Even the task to backup the registry before the edit seems more difficult for most Elements users than the simple steps done in two minutes. (I would use my CCleaner for that task.)
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David Converse

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Much safer than directly editing the registry. Adobe could easily write a script/VB.net wrapper to determine installed RAM and write that value into the file.

I use two computers at home (Macs but that doesn't matter for this example), one with 20GB and the other had 6GB until recently because a RAM chip went bad. Neither of those amounts is cited in the Help article linked above. What happens if the user enters the wrong amount in that key?
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Michel BRETECHER, Champion

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What happens if the user enters the wrong amount in that key?
Nothing bad.
Nothing good.

For instance, for a 4 GB RAM you can enter 4000 or 4096. No difference. If you enter 8000, that may work better but not for all commands and features.

Don't forget that we are speaking about an issue:
- that has a similar solution both in Photoshop and Elements (last versions)
- that does not appear to ALL of the Elements users
- that has triggered hundreds of posts in this and other Adobe users to users forums, with mostly successful feedback for the workaround. That means thousands of victims. From the unsuccessful ones, no proven catastrophes. When checked, the unsuccesful ones had huge errors, mainly 4 instead of 4 000 as decimal value. Re-editing solves the issue.

Other common related issues:
- assigning 100% of the RAM for Elements in the preferences instead of the default 70%
- bad settings for scratch disks
- use of very small SSDs
- very odd: the problem appeared years before the Win update for very strong configs with lots of RAM and the workaround seems to have also solved the issue.

If you have Elements on Windows (you can download a trial version for 30 days), it's easy to test what happens with wrong decimal RAM entries.

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MaryAnn Franqui

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Adobe Photoshop Elements Version: 16.0 (20171108.winappstore.114955)  x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 1896 MHz
Built-in memory: 3962 MB
Free memory: 1093 MB
Memory available to Photoshop Elements: 8 MB
Memory used by Photoshop Elements: 100 %
Image tile size: 128K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
License Type: Unknown
Serial number: XXXX-XXXX-XXXX-XXXX-XXXX
Feature::Dummy Feature: OFF
Application folder: C:\Program Files\Adobe\Photoshop Elements 2018\
Temporary file path: C:\Users\mfran\AppData\Local\Temp\
Photoshop Elements scratch has async I/O enabled
Scratch volume(s):
  Startup, 455.0G, 398.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Plug-Ins\
Additional Plug-ins folder: not set


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MaryAnn Franqui

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Alester How

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To follow some of the guidelines by which you can also get the knowledge to maintain the system updated from the help of the Canon printer tech support for the knowledge which you may be known for the use of the system.
(Edited)
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JEA

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Fortunately this registry entry doesn't seem to do any harm to the os if not done correctly.

Adobe should issue an update for photoshop elements 2018 like they did for photoshop cc 2018 to fix or "patch" the ram issue.

That adobe expects users with a current version photoshop elements 2018 to fix it them selves is very unprofessional from a company with the resources adobe has and one could say that adobe is selling software not fit for purpose, since this bug actually prevents users from using the software.

Adobe already proved they can patch the software to deal with the issue by patching photoshop, which elements shares the same code base with.


No where on the purchase page is a warning that says if you buy this software and have windows 10 you may have to modify the windows registry to get the software to actually work as advertised.
(Edited)
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David Converse

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Actually, Adobe should have silently updated the installer(s) to run this registry fix. The installer makes registry entries anyway, so this is just laziness.
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Michel BRETECHER, Champion

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Actually, Adobe should have silently updated the installer(s) to run this registry fix. The installer makes registry entries anyway, so this is just laziness.
If I understand well, your suggestion would be to issue a new installer (necessarily a new version update, a PSE 2018-1 update). That's what current users are hoping to avoid paying the upgrade to the soon to come PSE 2019. Remember that the same bug in Photoshop has been solved by a new version without using the registry workaround; why not include a similar true solution in that upgrade?
But if they deployed such an update, why not:
- solve the lack of upgrade from ACR 10,2?
- solve the problem of small Windows in 'floating windows' in Expert mode?

That's for PSE2018 users, but what for PSE14 and PSE15 users?
What for PSE14 users who are now deprived of the connection to Google Maps?

Note: The possible patch to apply the registry workaround should also consider the special case of the Microsoft Store version, which has different registry requirements.



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MaryAnn Franqui

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MaryAnn Franqui

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Adobe Photoshop Elements Version: 16.0 (20171108.winappstore.114955)  x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 1896 MHz
Built-in memory: 3962 MB
Free memory: 1031 MB
Memory available to Photoshop Elements: 8 MB
Memory used by Photoshop Elements: 100 %
Image tile size: 128K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
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MaryAnn Franqui

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So if there's no "fix" for this issue will adobe refund me for purchasing a faulty product? And is there another program that does not have these issues that I can look into?
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Michel BRETECHER, Champion

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So if there's no "fix" for this issue will adobe refund me for purchasing a faulty product? And is there another program that does not have these issues that I can look into?
The fix is either to do the registry edit yourself, or to call 'Customer Care'. They have been reported to do the registry edit for you by taking remote control of your computer.

Asking for a refund... maybe, but PSE2018 is not faulty with the previous Win 10 1709 build which was replaced by Microsoft in June. We have seen cases of Microsoft helping users to downgrade to the previous build in this case.

Keep in mind that a new PSE2019 is expected begining of October. Clearly, it can't be sold if the issue is not solved.
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Michel BRETECHER, Champion

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Memory available to Photoshop Elements: 8 MB

That should be 4000 or 4906 MB, which prove that the registry fix was not correct.

Memory used by Photoshop Elements: 100 %

In the Editor menu, Edit >> Preferences, performance, set Elements to use 70 to 80%, not 100%.
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MaryAnn Franqui

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It won't let me.  Says an integer between 50 and 8 is required. Closet value inserted.
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Michel BRETECHER, Champion

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It won't let me.  Says an integer between 50 and 8 is required. Closet value inserted.
First correct the registry edit by entering 4000 as the decimal value.
Then reboot and try to set your preference to less than 100%
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Cristen Gillespie

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> And is there another program that does not have these issues that I can look into?>

There are a great many other image editors. I have a few in addition to Photoshop. You need to be aware that you're at the minimum requirement for most to just barely run, that your video card may or may not meet their specifications, that all of them have their own bugs, slowdowns, and feature limitations. Minimum requirements also usually anticipate minimum editing, not large files, complex layers and the more computational intensive operations, such as using some filters. Some may use scratch disks, like Adobe does, to stretch your memory further, while others may only use available RAM. Some are more difficult to learn to use than others. Some are more difficult to find good resources for learning.

I can enjoy having some of them in addition to Photoshop because I'm not dependent upon them solely for everything I want to do and they do offer some different approaches to image editing— but you'll  need to closely look at what they do and don't offer that you anticipate wanting. They all offer trial periods, and you should make the most of those if you plan to switch.

There's no universal happiness in either the company-sponsored forums, nor in the FB groups for even the most popular of the others, so you have to weigh that against giving yourself some time here to solve this problem. Mr. Bretcher just pointed out some registry errors made, and even I spotted the 100% usage error, so it may be a simpler fix than you realise.

But a quick Google search on Image Editor will turn up an abundance of image editors. Then you just have to pick your poison. Most of us here could list a bunch of them, but that's just a list. It's meaningless without knowing what appeals to you and what your own needs truly are.
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MaryAnn Franqui

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Thank you
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MaryAnn Franqui

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So I entered the 4000 decimal rebooted went to photoshop edit preferences performance and still got the same message about the intergers