Elements: Not able to get response code for offline activation

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  • Updated 4 years ago
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I've been trying all day to register my copy of PE 12 and LR 5 for my off line computer. I've checked and rechecked the instructions and numbers. Now there is no support? is that right? Forwarding my call to an insurance company was cute.
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David Vierck

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Lightroom shouldn't need a response code. Are you having trouble licensing Lightroom with a serial #?

I don't see an Adobe ID account at all for you - and you need an account to sign in to get help. Did you try the Chat option for Elements: https://helpx.adobe.com/contact.html?...#
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David Vierck

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I've logged as my email address davidvierck@gmail.com. I did get both serial numbers. I believe I have both Lightroom and Elements 12 registered. I'm having trouble getting a response code for Elements 12 and I assume LR as the computer they are on is not on line.
I have checked and rechecked the 44 digit code and my serial number. They seem to be correct however when submitted for a "response code" it shows them both as wrong.
I need to give it a rest as I'm sure you know how frustrating this can be to customers. I also have a friend that works with Adobe software and he is doing some checking for me.
Thank you so much for responding. If I'm not clear I will try again tomorrow.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. I'll have agent contact you directly.