I've been trying all day to register my copy of PE 12 and LR 5 for my off line computer. I've checked and rechecked the instructions and numbers. Now there is no support? is that right? Forwarding my call to an insurance company was cute.
I've logged as my email address firstname.lastname@example.org. I did get both serial numbers. I believe I have both Lightroom and Elements 12 registered. I'm having trouble getting a response code for Elements 12 and I assume LR as the computer they are on is not on line.
I have checked and rechecked the 44 digit code and my serial number. They seem to be correct however when submitted for a "response code" it shows them both as wrong.
I need to give it a rest as I'm sure you know how frustrating this can be to customers. I also have a friend that works with Adobe software and he is doing some checking for me.
Thank you so much for responding. If I'm not clear I will try again tomorrow.