Not able to add photos

  • 1
  • Problem
  • Updated 3 weeks ago
I am not able to find any option to add photos in my laptop even though I already have an account in mobile. It shows no internet connection in laptop even though I have good wifi connection.
Photo of Amruta Kanodiya

Amruta Kanodiya

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Posted 3 weeks ago

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Photo of Johan Elzenga

Johan Elzenga, Champion

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You say you have "an account in mobile". Does that perhaps mean that you have subscribed to Premium in Lightroom Mobile for iOS (through the Apple Store)? That does not work for Lightroom Desktop. You need to take the Lightroom subscription (and then you can cancel the Premium service).