Photoshop: Not a Valid Photoshop document

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  • Updated 6 months ago
  • (Edited)
working on a photoshop doc and it got stuck during saving, frozen for 10+min, I force quit, and then photoshop wouldn't reopen, and then finder froze so I forced restart,


just logged back into the computer and now getting this message when I try to open the file

"Could not Open File.psd because it is not a valid photoshop document" 
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Richard Fulks

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Posted 6 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like the file is damaged - might not be recoverable. How big is it? 

Are you on Catalina? Saving to an external drive formatted for ExFAT?
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LCF

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Jeffrey, I started another thread today, but with similar problem.  My file is 9.8 MB and I'm also getting the not valid document message when trying to open.  Could I ship it up to you or your people to maybe take a look?   
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I've replied the other thread.