Elements: Norton Security wont allow download of Elements 13

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  • Updated 4 years ago
  • Solved
  • (Edited)
I have just purchased a new laptop , a HP Pavillion with Windows 8 and i have tried to install Photoshop Elements 13 but the Norton security i have on the computer has blocked it and says it is not a safe file. Do i have to uninstall Norton security then download Elements then reinstall Norton ??
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Tanya Maree

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  • fustrated

Posted 4 years ago

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Chris Cox

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Have you contacted Norton about their false positive and how to work around it?
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Tanya Maree

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I have sent a message but have no reply yet , just thought i would put it out there and see if anyone else has had the same problem
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is Norton up to date? If not, make sure it is. If you get the same issue, temporally disable it, install Elements, and re-enable it.