Photoshop CC: Non fluid canvas rotation (only with Wacom gestures)

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
When i use the 2 fingers gesture of my wacom tablet in photoshop to rotate and pan, the process is really not fluid
But when i use the rotate tool of photoshop, this one is fast and fluid.

Why such a difference?

I work on photoshop CC, windows 8.1, intuos pro multitouch
I have one of the latest i7 processor, 16 go of ram and a nvidia gtx 760, working on a little image (no crazy HD)
Everything is by default in photoshop

Thank you in advance =)
Photo of yoann.3d

yoann.3d

  • 38 Posts
  • 4 Reply Likes

Posted 6 years ago

  • 1
Photo of yoann.3d

yoann.3d

  • 38 Posts
  • 4 Reply Likes
I Witnessed this same behaviour on some kind of a demo on a youtube video, so i cannot be an isolated case ^^
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15868 Posts
  • 2460 Reply Likes
This is because they're controlling it by using a keyboard shortcut to rotate and zoom in fixed increments.
Photo of yoann.3d

yoann.3d

  • 38 Posts
  • 4 Reply Likes
Oh thank you for your reply Jeffrey!
Do you know any way to keep this gesture but have the effect of the fluid rotation one ?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15868 Posts
  • 2460 Reply Likes
Go to 32:00 in this video. We're enabling gestures and other good stuff on win 8 in an upcoming update: http://www.microsoft.com/en-us/news/p...
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
So, what is shown in this video cannot be achieved with a wacom touch tablet, only with a surface pro3?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15868 Posts
  • 2460 Reply Likes
Which touch tablet specifically?

A touch capable monitor or a Cintiq should get the smooth interaction.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
Intuos pro touch: http://www.wacom.com/en-gb/products/p...

Why would it not work with these? Is it a problem on wacom's end?

Would it work with the cintiq companion2?
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
One more silly question: would a common trackpad activate this smooth interaction? Or any third party pad of some sort?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15868 Posts
  • 2460 Reply Likes
I know the trackpad on a Mac Pro does, and the screen on a Surface pro works with the smooth gestures.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
Could you deliver a list of devices that are going to work woth these smooth gestures? For example the Logitech Wireless Touchpad T650?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 848 Reply Likes
The gestures only work on Windows 8 or MacOS - but anything with a working driver should work just fine. Devices with bugs in their driver software (which fail to send events to the OS correctly) will not work, of course.
There is no specific list of devices.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
But then, should we consider that the wacom drivers are bugged? I don't understand the poor output of wacom on thos issue. This is way over my understanding..
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 848 Reply Likes
Yes, some versions of the Wacom drivers have had bugs. Wacom is usually pretty quick to fix them, though.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
So you think that this issue with the intuos pro touch is a bug and not an issue related to the nature of the wacom touch system?
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
That would sound weird to me since this new photoshop feature is at least 6 month old...plenty of time to kill the bug if it was one
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 848 Reply Likes
If you are using MacOS or Windows 8, and have problems with the latest Wacom drivers, please contact Wacom - they may need more information to track down the problem.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
I did, and sent them the link to this thread. Thank you chris for your inputs.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
Answer from wacom:
Thank you for your message, I apologise for the delay in getting back to you,

As you can see in the video the gentleman mentions that Microsoft are actually working in partnership with Adobe, this allows them to build software together making the touch gesture shortcuts fully implemented. As we are not in partnership with Adobe we can only build our drivers to use the keyboard shortcuts, which does lead to maybe not as smooth operation as the surface pro. There is nothing we can do to improve this currently.

Kind Regards,

Phillip Herring

Wacom Technical Support
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
So, how about you start working with Wacom ? :)
(my post on the wacom forum: http://forum.wacom.eu/viewtopic.php?f...
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
Answer from Wacom:
Postby Wacom1 ยป Wed 25. Feb 2015, 11:40

Well. The point is, that sometimes Wacom cannot influence the decisions of other companies.
And in the moment there is no cooperation with Adobe possible.

*******
Why is it so? :(
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 848 Reply Likes
We've been working closely with Wacom for many years. Sounds like a support person at Wacom is unaware of what the rest of the company is up to.

The gestures are implemented using OS standards - if the driver fails to implement the OS standards, then the driver is not working correctly. We implemented it that way partly at Wacom's request (because they don't want to keep using hacks like keyboard shortcuts)!
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
Answer from Wacom:
The Wacom driver supports several methods of touch handling. On Windows8.x it supports the standard 2 finger multitouch gestures for scrolling/panning/zooming. This requires a touchscreen device as primary display. If you have tablet with touchscreen like a Cintiq, the driver allows to select 'use Windows gestures' or 'use Wacom gestures'.

If you have touch device without screen like an Intuos, there are no 'Windows gestures' for that. In this case multitouch handling depends on the application. Some programs like Corel Painter have multitouch support build-in and use Wacoms recommended TouchAPI. (You may have to activate the multitouch support within the application.) If an application does not support multitouch, we use the method of sending suitable keystrokes or system events to the program.

When you are using Win8.x standard touch handling method, make sure to turn off 'penflicks' and 'press and hold to rightclick' as these functions are causing input delays.
****************
****************

So if it works in Corel Painter, i guess it could work in Photoshop?!
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
I guess that my question is: could photoshop integrate this TouchAPI for the intuos users?
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
after testing painter, i realize that it just works PERFECTLY in it! I want this in photoshop !!!!
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
any news about these last developments?
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
please...Jeffrey, Chris?
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
Need an answer here...
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
Seriously, are you going to answer?? I am paying for this software, i expect some serious support.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
i want this thread answered with the latest reactions i got from wacom.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
so not today.. i will come back tomorrow..
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
here i am today, filled with a new hope!
Photo of yoann.3d

yoann.3d

  • 38 Posts
  • 4 Reply Likes
OH MY!
Jeffrey, big up to the team from me ! YOU ROCK

Now give me an ETA :P
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15643 Posts
  • 2375 Reply Likes
Stay tuned. I can't give a specific date, but not much longer.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
Latest post to react to:
Answer from Wacom:
The Wacom driver supports several methods of touch handling. On Windows8.x it supports the standard 2 finger multitouch gestures for scrolling/panning/zooming. This requires a touchscreen device as primary display. If you have tablet with touchscreen like a Cintiq, the driver allows to select 'use Windows gestures' or 'use Wacom gestures'.

If you have touch device without screen like an Intuos, there are no 'Windows gestures' for that. In this case multitouch handling depends on the application. Some programs like Corel Painter have multitouch support build-in and use Wacoms recommended TouchAPI. (You may have to activate the multitouch support within the application.) If an application does not support multitouch, we use the method of sending suitable keystrokes or system events to the program.

When you are using Win8.x standard touch handling method, make sure to turn off 'penflicks' and 'press and hold to rightclick' as these functions are causing input delays.
****************
****************

So if it works in Corel Painter, i guess it could work in Photoshop?!
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
wouhou, adobe techies, stop hiding :)
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
so no, still nothing?
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
new day, new possibilities.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
new hour new possibilities
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
allo allo?
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
I am expecting an official answer on this matter.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
I guess by the total lack of official answer on this matter that there i stepped on something embarrassing for adobe. I guess i will go ask also on some specialized websites about this + art forums.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
Bump
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
No answer from Adobe: D+90
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
No answer from Adobe: D+91
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
/need Jeffrey Tranberry + Chris Cox to answer the last message from wacom.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
No answer from Adobe: D+92
/need Jeffrey Tranberry + Chris Cox to answer the last message from wacom.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
No answer from Adobe: D+95
/need Jeffrey Tranberry + Chris Cox to answer the last message from wacom.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
No answer from Adobe: D+96
/need Jeffrey Tranberry + Chris Cox to answer the last message from wacom.
Photo of yo

yo

  • 41 Posts
  • 0 Reply Likes
I give up. You win.
Congratulations