Premiere Elements: Can't install Premiere Elements 10 to try it

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  • Updated 7 years ago
  • (Edited)
Impossible to finalize Première Elements trial install to test it. I'm running Windows 7 (64bits). I tried three times, three times it failed. I won't try again, this is exhausting. Thanks anyway. A. Lemonnier
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Alexandra Lemonnier

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Posted 7 years ago

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Kenneth Lister

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Can't help much as I have same problem.
Just bought full version of Elements 10, all attempts to install result in 'rollback' when it tries to install 'shared resources -'AIR installer stopped working'. Have tried with firewall, antivirus, spyware turned off. Even uninstalled later version of AIR which was on my PC.
The only way to get it to install is wait for' rollback' to show then CTRL+ALT+DEL to get into task manager to abort installation process. Have tried to install on my laptop with same lack of success.
Annoyed to say the least!
Using Elements 5 instead at present - no problems with that!
OS -Windows Vista 32bit

Baedling
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Alexandra Lemonnier

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Hi Kenneth,

very nice of you to describe in details what's the problem (exactly the same as mine with Premiere Elements but it was ok with Photoshop Elements 10).
I must say that I'm French and I felt upset after trying to install this thing (also after searching for an easy way to contact the help desk) !
I didn't have the energy to try to explain after this unsuccessful experience.
Hope someone from Adobe find our desperate messages !
So... bye bye Premiere ! :-)
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DOUG SILVER

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I have tried a number of times to install PSE10 on my desktop running Windows 7 32-bit. I have the same consistent problem as described above. Seems to have something to do with failure of the Shared Technologies package. The install log file has comments making it look like the failure was because it was trying to install x64 packages (again, my desktop is 32-bit). Interestingly, I have been successful installing on my laptop which is running Windows 7 64-bit.

I might try the ctrl-alt-del trick to prevent rollback but this type of nonsense when trying to install a program is really inexcusable!

Doug