Elements: No Organizer Thumbnails Generated for *.MP4 files

  • 2
  • Question
  • Updated 7 years ago
  • (Edited)
When I import mp4 files, from an Adobe classroom in a book DVD publication, into the organizer no thumbnails are generated for the clips leaving a blank icon. The files are fine in the editor, note mp2 and MOV files are fine at all stages of the process.

Images from my own cameras, Nikon D7000 and JVC/ HD Camcorder, are fine

Could anyone help
Photo of Eric Bailey

Eric Bailey

  • 1 Post
  • 0 Reply Likes
  • Sad

Posted 7 years ago

  • 2
Photo of vincent hauseux

vincent hauseux

  • 1 Post
  • 0 Reply Likes
Same issue for me in Photo Element 10.
Any suggestion ?