No Thumbnail Image on Exported .jpg Files on LR 3 and 4

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  • Problem
  • Updated 6 years ago
When generating .jpg files with embedded printer profiles in the Print Module (Print Job: Print to JPEG file) to send to my off-site lab, there is no thumbnail on the files. This happens on both Mac and Windows computers.

If I inspect the files with the "get info" function, it displays the image size "0 x 0 pixels", however the files are full size (12-18 MB) and readable by the lab after I up-load them. On my Mac computer I cannot view them with the standard Preview app and I get a message of possible damaged file or a format that the Preview app doesn't recognize.

I was having the same issue with LR 3 and thought that upgrading to LR 4 might solve the problem - it didn't! I reinstalled Mac OS 10.7.3 Lion hoping that might also solve the problem - it didn't! If I create a .jpg file from the export command in the Library Module, everything is OK. It is only with the Print Module.

Has anyone had a similar problem? Is there a setting somewhere that might have accidentally changed. Anyone have any suggested solutions?

Alternately, does anyone know of a Mac app to rebuild the thumbnail from the main .jpg file?

Thanks, Jim

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James Bodkin

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  • confused and frustrated

Posted 6 years ago

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