Photoshop CC: Can't get printer page size to stick (Konica Minolta driver bug)

  • 2
  • Problem
  • Updated 10 months ago
  • (Edited)
In Photoshop CC, I recently retouched an OLD photo for a client, and attempted to output it to 12x18 on our Konica Minolta C353 digital 4c process laser printer. The Photoshop CC print UI contains controls of SCALING output, and centering it on what it prints on, but I've looked through every option in it, and there's not one to set output paper size. I tried setting it through my printer preferences rather than through Photoshop's controls, but it won't save, every time I try to print, it resets it to 8.5 x 11 and will not switch to other sizes. I wound up having to process the psd file as a placed item in InDesign CC in order to get it to print at the right size. Please fix!
Photo of Shaun Horton

Shaun Horton

  • 4 Posts
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 2
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
The paper size is set in the printer UI.
Are you using a custom page size? Some drivers have a problem where you must save the custom size (not just set it) before they can use it correctly.
And we've seen other drivers that just fail to remember page sizes (fortunately those are mostly really old drivers).

You might want to check with the printer maker for updated drivers.
Photo of Shaun Horton

Shaun Horton

  • 4 Posts
  • 0 Reply Likes
No, not custom. The Konica Minolta C353 printer has standard sizes up to 12x18, which was what I was wanting to print. It seemed like the Photoshop dialog defaulted to 8.5x11, since there was no paper size option in the UI it just kept overwriting whatever size I set the print drivers to with the default 8.5 x 11. (at least with my admittedly limited understanding of programming, that's how it seemed.)

I mean if this is just me doing something wrong, I'd be happy to know that, but I know in previous versions of Photoshop I've been able to select source and destination sizes via the print UI, so it seems like someone cut the visual aspect of it out, without removing the logical effects of that portion of the UI.
Photo of Shaun Horton

Shaun Horton

  • 4 Posts
  • 0 Reply Likes
Typical. Add this to the list of a hundred other reasons why I will be ditching Adobe as soon as my contract is up. Pair up any program with my driver - including your own - and nothing goes wrong. check out your creative cloud program, and everything falls apart... CLEARLY it's something that's been on my system - and consistently updated mind you - for more than five years. CLEARLY it couldn't have anything to do with a buggy product launch, which your entire creative cloud suite is INFAMOUS for now. Clearly the problem couldn't be a bug with your software, because that would mean yet another part of your creative cloud DOESN'T WORK.

No far more effective to blame the other guy. Far more effective to send a paying customer on a wild goose chase, because you know what the printer manufacturer will say? That's not the case, the problem must be with Adobe's software, contact their support. I'm not ignorant. Say what you will but the feature works in CS6, does not work in CC, this means you need to FIX IT.

And to top it all off, there's no reason why the program should HAVE a different name. The Creative Cloud membership details included full versions of CREATIVE SUITE SIX, and all future updates. There is no reason you needed to break what already worked to change the color palette and throw on a new splash screen.

Also, I'm sorry I didn't notice that your reply bore the same name as the original response, and I mistook you for a member of the public trying to offer help. While I do appreciate the sense of mutual respect and tone of helpfulness I got in your first reply, since then I've gotten the same response I get from every company, "It's not our fault!" so sayonara. I'll probably be investing in something run by a smaller company that's willing to actually track down their bugs rather than blame it on someone else.

Take some responsibility and at least do some error tracing yourself before you point someone who is paying your paycheck elsewhere. Go download the Konica Minolta C353 PCL and PS drivers, and see if they cause the same problem in your software suite. Do at least some rudimentary fact checking so you can provide some sense of someone feeling like their concerns were taken seriously.

But then, Creative Cloud Connection is still down almost two months, and over half a month since it was supposed to come back up per Adobe's word at the Keynote. I guess customer concerns not being taken seriously is status quo at Adobe, and I should have come to expect that after the CCC fiasco which STILL isn't resolved. I mean if you'd even just said we'd look into it, you might check with your printer manufacturer, I'd have come away with a better taste in my mouth, instead it's the same old Adobe runaround. I'm sick of it, I'm going somewhere where the dollars I pay for my product actually include support and mutual respect.
Photo of Tim Rounds

Tim Rounds

  • 2 Posts
  • 0 Reply Likes
I am having a very similar problem with Photoshop CC. The printer dialog box comes up with its own arbitrary paper size in the print dialog. I enter a standard paper size and the printer preview shows another, larger paper size that I cannot change. I have to switch to PS CS6 which of course responds perfectly to the print dialog so how could it possibly be the driver in my Epson R3000?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Again, that is an issue with the printer driver -- Photoshop gets the list of paper sizes from the driver, and gives the selected size back to the driver.
We do not know the nature of the bug in the driver -- all we know is that it works just fine according to the OS APIs, works with most printers, and only fails with a few specific drivers.
Photo of Tim Rounds

Tim Rounds

  • 2 Posts
  • 0 Reply Likes
It that is true why does CS6 print perfectly on the same printer(s)?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Again, we don't know why certain printer drivers have problems. If it were an application bug, then most or all printers would not work.
Photo of Carl Steinhilber

Carl Steinhilber

  • 5 Posts
  • 0 Reply Likes
I'm having the same problem... different printer.

The printer is a Canon ImageRunner C7065. Pretty high end printer, with Fiery ripper.

When I select "Print..." in Photoshop CC 2014, and then click the "Print Settings..." button I get Canon's custom printer settings dialog, in which I am able to select a page size (in my case, I'm trying to print to 11x17).

But I click OK on the dialog, and the page size is NOT carried over to Photoshop's print settings (still says "8.5 in x 11 in" in the preview pane, and if I tick "Scale to Fit Media" it still scales as though the page size was 8.5x11).

While this does, indeed, seem like a problem with Canon's print driver, rather than an application bug, it seemingly could be fixed incredibly easily by just including an ability to specify the page size WITHIN PHOTOSHOP'S PRINT SETTINGS.

I know I can set the height and width of the IMAGE, but if I set that to 11x17, Photoshop still thinks that the paper is 8.5x11 and complains... and only prints the portion of the image that is within the 8.5x11 area,
Photo of Carl Steinhilber

Carl Steinhilber

  • 5 Posts
  • 0 Reply Likes
And obviously the driver for my particular printer is not doing it's job, properly. i get that.

But I'm not asking Photoshop to manage the paper sizes AT THE PRINTER. I would just like to define a media size so that Photoshop, itself, knows what paper size I intend to print onto. It would do nothing at the printer. If I tell Photoshop that the media size is 11x17, and I fail to select that size in my printer properties, my bad. But if, by chance, other printer drivers behave the same way mine does, it would be nice to be able to work around the issue by being able to manually define the media size for Photoshop, and then manually matching that size in the printer properties.

Right now, I have to open the PSD in Illustrator and print from there (which, by the way, Illustrator is perfectly capable of changing the media size from within it's own print dialog - either selecting "Defined by driver" OR selecting a custom size... so your argument that Photoshop wouldn't be able to do so is a bit short-sighted).
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
You're not getting part of the problem.
Photoshop cannot define the page size, Photoshop has to get the page size from the driver/OS. If Photoshop tried to define it's own page size, Photoshop still has to honor the page size it got from the driver and the image would still get clipped to the page size defined by the driver.
So having Photoshop try to define a page size is pointless, because the page size is under the control of the driver software.
Photoshop cannot work around the page size that the driver specifies.
Photo of Carl Steinhilber

Carl Steinhilber

  • 5 Posts
  • 0 Reply Likes
Well... first, how does Illustrator do it?

But second... when I set the page size in the OS to 11x17, and tell Photoshop to print my image at 10.5" tall, the output is of my image, sized as if it was to be 10 5" tall, but cropped to 8.5x11. If Photoshop had no control over page size, then I would expect that, since the OS driver is set to 11x17, the output would not be cropped. Clearly Photoshop is interpreting the portion of the image to send to the printer. If I could only redefine that interpretation, that seems well within the realm of possibility. I'm not asking it to argue with the OS. I'm not even asking it to reset the driver in any way. Just to say "hey, Photoshop, I know you think the media size is x, but if you could go ahead and send this other-sized image area to the printer that'd be swell".
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Photoshop doesn't have control over the paper size - the image is cropped because the driver is still telling Photoshop (and the OS) that the page size is 8.5x11. The driver is not communicating the page size to the application and OS correctly. Again, Photoshop can only print on the page size that the driver and OS tell it to print on. If the driver gives a bogus size, then that is all the application can print on.
Photo of Carl Steinhilber

Carl Steinhilber

  • 5 Posts
  • 0 Reply Likes
Really? Hmmmmm. Let's go ahead and do a little thing called "testing", with other applications, to see how that model bears out shall we?

Word, Excel and PowerPoint-
New document. Page Layout. Size: "Tabloid". Place an 11x17 image (or define the print area of a large spreadsheet in the case of Excel). And print - not even opening Canon's Printer Preferences, but printing directly from the application's Print dialog... and not even setting a media size anywhere, but simply defining the document size to be 11x17 in that initial setup - hmmmmm... the page prints out 11x17 with the placed image full-size and uncropped. What do you know, it seems the application, OS, and driver are all talking to one another. And it's the application that is setting the page size, to which the driver adheres and the printer even auto-selects the proper tray from which to pull the appropriately-sized media.

Okay, okay. Office Suite. Arguably, not the same class of application as Photoshop. You know... maybe the problem is in the PostScript side of things.

So let’s try Illustrator (which you’ve been completely ignoring in your responses, by the way)-
File -> New... . Size: “Tabloid”. Place an 11x17 image to cover the entire artboard. Print... . Leave Media Size in the print dialog on “Defined by Driver”.

Hmmm... disappointing. The printer spit out 8.5x11 paper, with the image cropped.

Okay, so maybe there’s something to what you’re saying.

But wait... let’s try Print... again, this time selecting a Media Size of “11x17”. Huh. Out comes an 11x17 piece of paper, with my image full size, and bleading all the way to the edge (except for the printer margins, of course). Pretty much exactly as expected.

Sooooo... tell me again why Photoshop can’t do exactly the same thing?? Why can Photoshop "only print on the page size that the driver and OS tell it to print on" when, clearly, other applications have no trouble defining their own page/media size?
Photo of Bryan Parsons

Bryan Parsons

  • 5 Posts
  • 0 Reply Likes
Just upgraded from CS5 to CC. Have not changed the print driver for my HP Designjet 3200 printer. Everything worked fine when setting paper size in the HP print dialog and then going back into Photoshop CS5. Paper size was transferred. Not so in CC. All I can get is 8 1/2 x 11. So you're telling me I upgraded to a program that is now incapable of doing the things I used to do in CS5? I make my living with this printer, and all I can get is 8 1/2 x 11. Give me so help here.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
You need to check with HP -- first to see if they have a driver update, and if not to see why their driver is not working correctly.
Photo of Ed Mabe

Ed Mabe

  • 2 Posts
  • 0 Reply Likes
Exactly the same issue as Bryan with my Z6200. If I save the psd in pdf format and then print through Acrobat, the image prints correctly on the custom paper size. Why cant Photoshop CC do the same?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Because the driver is not working correctly.
Photo of Bryan Parsons

Bryan Parsons

  • 5 Posts
  • 0 Reply Likes
Well the driver worked just fine with Photoshop CS5
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Yes, and Photoshop CS5 used older printing APIs. But the driver has problems with the current printing APIs.
Photo of Bryan Parsons

Bryan Parsons

  • 5 Posts
  • 0 Reply Likes
No, the current printing API has problems with the old driver. The driver didn't change, Photoshop did. Photoshop should make the fix, not HP.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Your OS defined the new printing API. And your driver has problems with it.
Photoshop can't change the printing API, and your driver has a responsibility to implement the OS printing APIs correctly.
Photo of Bryan Parsons

Bryan Parsons

  • 5 Posts
  • 0 Reply Likes
I installed the most recent driver. Still doesn't work. I'm going to reinstall CS5 and cancel my subscription to CC. Thanks for nothing.
Photo of Bryan Parsons

Bryan Parsons

  • 5 Posts
  • 0 Reply Likes
BTW, the print driver works like it should with Lightroom 5.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
If the most recent driver is still not working correctly, you should contact the printer maker and let them know that the driver bug is still affecting you, so they can work on solving the bug in their driver software.
Photo of Ed Mabe

Ed Mabe

  • 2 Posts
  • 0 Reply Likes
Why should HP change a driver that works on every other single program, including Adobe products and only fails to work on one single solitary product - namely Photoshop CC. I'm with Bryan on this one Chris, you just keep blindly blaming HP and not listening to our specific issue. We aren't stupid, stop treating us like we are.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
They should fix their driver so that it correctly works with the newer OS printing APIs. This is not about a particular problem, this is a simple bug in a printer driver.

We are listening to the issues.
But we have a lot more information on the issue, and have debugged these issues repeatedly - only to find more bugs in the printer drivers.

If you want the printer driver to work correctly, the printer maker has to fix the bugs in the driver software. Application software cannot work around all the bugs in various different printer drivers. Printer drivers are supposed to implement the APIs published by the OS, and when they fail to do that correctly, they will fail when used with those OS APIs. In this case, they don't correctly implement some of the most recent OS printing APIs. Unfortunately, Photoshop really needs to be using those most recent OS printing APIs, and runs into trouble with drivers that do not implement those APIs correctly.
Photo of Denise Bruno

Denise Bruno

  • 3 Posts
  • 0 Reply Likes
I have a standard copy machine - nothing fancy and I can no longer print from Photoshop onto ANY size but 8.5 x 11. I don't have this issue in any other program. There is no update for the driver on our copy machine. This is not a good way for Adobe to handle this situation. i'm very disappointed and not happy that I'm paying for an upgrade every month for something that doesn't work. 
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14052 Posts
  • 1735 Reply Likes
What OS/version are you running Photoshop on? What version of Photoshop? If you hold down the spacebar when you select print, does it let you select a new page size?
Photo of Denise Bruno

Denise Bruno

  • 3 Posts
  • 0 Reply Likes
I am running Windows 7 Professional. No matter how I revised the Printer setup, the preview window never changes from 8.5 x 11 in. and gives me the clipping error. It also doesn't print to the paper size I chose. 
Photo of Denise Bruno

Denise Bruno

  • 3 Posts
  • 0 Reply Likes
I don't normally rant, but this seems to be a continuing problem. I'm no longer able to print from Photoshop since moving to the Cloud - period. My current option is output as pdf and go in to Acrobat and print it. Where, (imagine!) i can set the print and paper size perfectly. The only Cloud product that will not work properly is Photoshop. I've checked my printer drivers and they are all up to date. The real issue here is why, out of all the products in the Cloud, ONLY Photoshop won't work. Adobe, we've heard your excuses. Now listen to your customers. I've been using Photoshop since it's inception and never had a problem like this. This is a your issue and needs to be fixed before you start losing more customers.
Photo of Robert Loffer

Robert Loffer

  • 1 Post
  • 0 Reply Likes
Did anyone ever find a useful solution to this other than cancelling their subscription?  I print to a Kyocera multi-function copier, I have various page sizes to choose from to print on.  I select the correct page size on the printer driver (in this example it's 8.5 x 14), and if the program worked like I'm assuming Chris Cox was describing, it would update to show the correct page size in the preview screen.  This doesn't happen.  It still sits showing 8.5 x 11.  If I hit the print button, it prints an 8.5 x 11 size image on the 8.5 x 14 size paper I selected in the printer driver and cuts off the printing edges.  If I save to a pdf, I can print it correctly because the print box has a page setup option.  This seems to be the thing that is missing in the photoshop cc program.  
(Edited)
Photo of Mitch

Mitch

  • 1 Post
  • 0 Reply Likes
Why am I able to set paper size correctly in light room and print 12 x 18 but not in Photoshop CC?  If it was a printer driver issue why is Photoshop CC only affected?  I am using an Epson SureColor P400.  For me the P400 was a large investment and to not have Photoshop work with it is reason enough to also consider cancelling my subscription.  From what I see in these posts the problem goes back 4 years and still no resolution.  We all have the right to quality products that work.  Time to vote with our wallets.
Photo of Nicolas Loiselle

Nicolas Loiselle

  • 1 Post
  • 0 Reply Likes
I have the same issue here with Photoshop CC. I have a HP Designjet Z5600. Photoshop stick with the 81/2 X 11 paper size with this printer. There is nothing I can do to change it, even if I change size in the driver.  I have a fresh Photoshop CC installation with the lastest HP driver. 

When I try with to chnage paper size with another Xerox printer I have, the paper size change correctly.  That works. But not with the HP printer.  That could tell me that the problem is the driver.

But when I do the exact same thing with Acrobat and Illustrator, the paper size change correctly in those two other Adobe programs. So, that tell me that the problem is not the driver, but is more the way Photoshop CC try to get the paper size from the driver. It lacks something that Illustrator and Acrobat have fixed.