Lightroom: Where is offline help for Lightroom 4?

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  • Updated 7 years ago
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  • (Edited)
I'm trying to get the LR4 help up and running. Using the help menu item (or pressing F1) leads to some bloody "Adobe Community Help" program that asks (not to say FORCES) me to establish a connection to the Internet ... which is most certainly established! (Otherwise I wouldn't be able to write this message, would I?) I'm using Win7 Ultimate, company network, proxy active.

How and where can I download the LR4 help files for offline usage?

(Bloody you-must-be-online crap...)
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Michael Giebel

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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A straight up PDF for offline help is here:

http://help.adobe.com/en_US/lightroom...

Otherwise, you can disable the community help app by changing the preference to use your browser:

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Michael Giebel

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Now, this is just a great answer ... eventually I've managed to download the German LR4 PDF - but that was and still IS NOT what I want.

I want that I can access the LR4 help the same way I can access the LR3 help and the Acrobat X help ... off-line via the Adobe Help tool. I don't want to read some "ready for PRINT" document, I don't want to be forced to be on-line to access any web-located document whatsoever.

I have successfully ended my relationship with adobe with so many products in the past (Illustrator 10, InDesign 2, Photoshop CS3, Acrobat X). I believe now is the time to rethink my relationship with Adobe another time - regarding Lightroom.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry, Michael, I was just trying to understand better what you we asking for and provide some workarounds.
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Rob Cole

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Other potentially helpful related info:

http://helpx.adobe.com/creative-suite...

|> "I don't want to be forced to be on-line to access any web-located document whatsoever."

You can save the pdf to your local disk and it will be accessible when you are off-line.

Also, if you download local content, then you don't need to be online to access it, but I think I see the problem: Lr3 content is available, but Lr4 content is not. - I guess that's what Michael was saying in the first place...(?)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Michael,

I've asked the Help team to investigate.

Sorry. It looks like a configuration file is wrong on our end for the offline HTML content.
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Michael Giebel

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Rob,

what I had been saying, was, that the Adobe Community Help (ACH) application
-- works fine with the German Acrobat X help,
-- works fine with the German Lightroom 3 help.
(In both cases I had been able to download the help for local use on my computer.)

But the ACH application DOES NOT work with the German Lightroom 4 help.

As soon as I select "Help" from the LR4 menu, the ACH app starts and presents me with an error page saying I'm not connected with the Internet ... which is obviously wrong. The help is not available at all, neither the online view nor the offline download.

At first I suspected the proxy server I'm sitting behind ... or the lack of configuring it in the ACH preferences, but now - according to Jeffrey's latest reply - it seems a diifferent problem is causing my problems.
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Rob Cole

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Thanks for clarifying - fingers crossed for a prompt fix.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yup. The team that engineers the Community Help is working on it. Hope to provide a solution so you can use the LR4 offline without issue.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Here's a workaround to get the Community Help app to use the Lightroom 4 HTML Help pages offline:

http://helpx.adobe.com/lightroom/kb/l...

1. Download the configuration file from:

http://help.adobe.com/HelpCfg/en_US/L...

2. Place it in the folder per your system:

Windows (32-bit): C:\Program Files\Common Files\Adobe\HelpCfg\en_US

Windows (64-bit running LR 32-bit): C:\Program Files (x86)\Common Files\Adobe\HelpCfg\en_US

Windows (64-bit running LR 64-bit): C:\Program Files\Common Files\Adobe\HelpCfg\en_US

MacOS: /Library/Application Support/Adobe/HelpCfg/en_US

Sorry for the delay.
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Alan Harper

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HI Jeffrey. This didn't work for me (MacOS). I still get the message "Online help for Lightroom is not available. Please check your internet connection and try again. Help files can also be installed locally using the Adobe Community Help tool."

I can't tell you the frustration of trying to solve an obscure problem in Lightroom, and instead having to first figure out why the Help files don't work. Adobe always seems to make everything so complicated...

Let me know if you need more to diagnose this.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Alan, are you trying to use the english help? Or another language?
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Alan Harper

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US English. I tried to follow the instructions you gave. (I put it at /Library/Application Support/Adobe/HelpCfg/en_US/Lightroom_4.0.helpcfg). I haven't rebooted, maybe I should...

[Nope, rebooting made no difference]
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Michael Giebel

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AAAHHH ... YESSS ... Many, many thanks!!!

Everything's fine on my side now :-)

I've adjusted the helpcfg file to recognize the German help (replace all "en_US" with "de_DE") and I've got the German LR4 help ready for download.

Thanks again.
Michael
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Great. Thanks for your patience.
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Bruno Bartscher

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I've upgraded in March from Lightroom 3 to Lightroom 4. Although the upgrade, the Adobe Help Manager only shows an entry for Lightroom 3. So I can't use the offline version of Lightroom 4 Help. Upgrading to Lightroom 4.1 RC2 didn't fix the problem.

This reply was created from a merged topic originally titled
Wrong Lightroom Version in Adobe Help Manager.
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beholder3

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Hello,

I was a LR 3.6 user and upgraded to LR 4 later on (German version), currently LR 4.2. Since the upgrade the off-line Help has never worked properly:

In the list of available help products I still only see LR 3, but not LR 4, so I cant download this help content via the help manager.

I did uninstall and reinstall the software LR 4 more than once and this did not help fixing the issue at all.

LR 3 has been uninstalled sucessfully, but the entry is still there in the help manager and the help. I see AIR, Bridge, Device Central, Photoshop all properly.

I am sure there has to be some way of manually getting rid of the LR 3 entry and adding the LR 4 ones - but how?

This reply was created from a merged topic originally titled
LR 4 Help does not show up in Help Manager after LR 3 upgrade.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi beholder3,

did the workaround, the "Official Answer" above, solve the problem for you?
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beholder3

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No, sadly it did not. I changed things and was able to delete the LR 3 entry by deleting the whole chc directory and re download, but the German LR 4 help will not show up or download. At the most I can make the English help appear or (exor) have to German entries but those will not have any content.
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Michael Giebel

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ARGH! What has happened??? (I'd better say WTF...)
The LR4 help is gone!!!

Once again (even with the new configuration file) I cannot access the LR4 help. The (apparently downloaded) offline files are no longer available.

When I try to access the help from within LR4 and the help app opens, it once again mentions that there is no internet connection available and I should change my settings. (Having done that, I get the online help, of course.)

I've found the local HTML files for LR3 and Acrobat X pro in a folder named
"C:\Users\my user name\AppData\Roaming\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1\Local Store\Help\de_DE" on my computer, but no files for LR4.

The problem isn't solved at all.

Well, boys, do your homework - whatever that may be - and leave me alone. I'm really pissed, now. It seems I will leave Adobe and its products once and for all after all...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Michael, the Help engineer suggested that the problem may be that the files were renamed:

"This does not work because user modified the file himself in (3). The ZIP filename for German is client.Lightroom_4.0_Using_en-us.zip whereas it was constructed to be client.Lightroom_4.0_Using_de-de.zip with user modifications."

I've asked him to respond directly to help get it back to a good state.
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Michael Giebel

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Hm ... interesting engineering. What kind of ZIP is your engineer suddenly talking about? Where can I get that? I did not construct anything to be some "client.Lightroom_4.0_Using_de-de.zip" or whatsoever.

The link provided by you here lead directly to a HELPCFG file (for the English help). I had made my adjustments in the hope of some continuity in the files. Therefore the only changes I had made were to replace all occurences of "en_US" with "de_DE" _INSIDE_ the text file.

I haven't touched the file's name as for LR3 in both cases (EN and DE) it is "Lightroom_3.0.helpcfg". Thus asuming that now it will be "Lightroom_4.0.helpcfg" in both cases.

I'm waiting for your engineer's answer ... from engineer to engineer ;-)

And please -- just in case -- note: We're all (3 people atm) talking about the not-so-English but the GERMAN help.
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Bruno Bartscher

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Hi Michael,

you're right, the Lightroom support team that seems to be an amateur club. I have the same experience as you with the German version of Lightroom. But they are not able to answer or solve the problem since months. Their customer support is, what we know as "Unverschämtheit".

Bruno
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Bruno, did the workaround, the "Official Answer" above, solve the problem for you?
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Michael Giebel

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Hi Bruno,

I don't think you can say that. The support (here) is eager to help us. It's the programmers (and all those people having made the decision to implement the help this way) who I do blame.

Cheers from Frankfurt,
Michael