Photoshop: No audio with video during playback (Dolby/MTS)

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I uploaded some videos that I took of my granddaughter, with my Sony A77 SLT into LR5 beta, everything looks fine, I played them without any problems. I want to edit them and combine them with some stills in PS CS6 for a mother’s day gift to my daughter, but when I open them in PS CS6 there is no audio when I play them, I’ve checked to make sure that it isn’t muted on the film clips, etc., turned up the volume on the computer and clip and still no sound. Is there a problem with the compatibility of LR5 and PS CS6? I really don’t have time to reshoot the video and edit before Mother’s Day.
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Bonnie Fiser

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  • frustrated

Posted 5 years ago

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Meredith Payne Stotzner, Employee

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Hi Bonnie,
Your camera has two options for recording video; AVCHD and MP4. Each records audio with a different encoding.

Photoshop does not currently have a license to decode the audio format recorded in AVCHD; Dolby Digital (AC-3). Lightroom does. Previous versions of Photoshop would simply not open the file.

This link give options on the files that have Dolby Digital (AC-3) audio:
http://helpx.adobe.com/content/help/e...

For future recordings, you could change the video recording options of your camera. See pages 113 and 114 in your instruction manual.
http://www.docs.sony.com/release/SLT-...

Thank you,
Meredith
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Bonnie Fiser

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Thanks for your reply, it would be nice if both Photoshop and LR would have the same licenses for the different formats, since they're both Adobe programs and lots of people use LR to organize and do basic editing, then take them into PS to finish the process. How is a person to know these things before taking images/videos?
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Meredith Payne Stotzner, Employee

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Yes, we hear your complaint and understand the confusion.

There is a free tool called Handbrake that can convert video files.
Here is a tutorial on how to use it for conversion.
http://www.screenr.com/g4X

Best wishes for a happy Mother's Day and successful video for your daughter.
Meredith
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Bonnie Fiser

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Thank you Meredith, I've downloaded Handbrake and converted one of the videos and the audio is now there in PS. I appreciate your help, it's an extra step but at least I can now create the video/slideshow. Yeah, now to get busy editing.
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mark beard

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i have downloaded a MTS to MOV converter now,im suprised adobe has not sorted this out so that video formats that are used in lightroom can be used in photoshop .at least adobe should make this easier to find out .it took a lot to find this solution