Photoshop CC: File>Export>Render video not working

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  • Updated 4 years ago
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Hi There, the video render dialog box never opens when I try to render a timeline in Photoshop CC. The same file renders ok in CS 6 no problem, I have tried two versions of CC one on Mac and one PC both with the same issue.
Many thanks for any help in advance.
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Eddie McGann

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What happens if you try and open a video file on this same system? Does the video open correctly? Or do you get an error?
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Eddie McGann

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Hi Jeffrey, many thanks for replying. Everything else is working fine, when I click render in the timeline it freezes and I have to force quit Photoshop.
I read that it may be firewall issue as CC uses the servers etc, disabled firewall and it got a little better as a initialising export box appeared reached halfway and disappeared.
Thanks for any advice in advance, regards Eddie.