Premiere Elements 13: No sound in Video clip

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  • Problem
  • Updated 3 years ago
  • (Edited)
When I start viewing a video clip with doubleclick from the Elements organizer, there is no sound even if. Viewing the same clip in Premiere Elements I can hear the sound. What happens in the organizer? Is there any preference for hearing the sound?
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Axel Michelmann

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Posted 3 years ago

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Sandeep Singh, Official Rep

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Hi Axel,

Thanks for posting Adobe forums.

Please provide following information :

What is the OS and version ?
What is the format of the file ?
Please check if you have latest version of Premiere Elements installed on the system.

Regards,
Sandeep
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Axel Michelmann

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I ́m working with Windows 10. Its a *.mts file imported from my Panasonic Camcorder using Photoshop Elements Organizer.
I just tested a Video file coming from my smartphone (*.mp4). There is everything OK, I can hear the audio.