No Photos load in Lightroom CC mobile after subscribing

  • 1
  • Problem
  • Updated 7 months ago
The trial worked fine but now after subscribing I can still see thumbnails but all photos fail to load when clicked on.
Photo of Nathan Giuffre

Nathan Giuffre

  • 2 Posts
  • 0 Reply Likes

Posted 7 months ago

  • 1
Photo of Arnab Sil

Arnab Sil, Employee

  • 30 Posts
  • 9 Reply Likes
Hi Nathan,

Can you please let me know what is your device model number and which OS version is running on it?

Regards,
Arnab
Photo of Nathan Giuffre

Nathan Giuffre

  • 2 Posts
  • 0 Reply Likes
Model: SM-G950U1
Android OS Version: 8.0.0
Photo of Arnab Sil

Arnab Sil, Employee

  • 30 Posts
  • 9 Reply Likes
As you are a subscribed user, if you have no unsynced changes, can you please try reinstalling Lightroom and sign in again? Be cautious as reinstalling will remove all unsynced changes from your catalog.

Regards,
Arnab