No internet connection after PS update

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  • Updated 2 years ago
Please read this story completely and give me your solutions, because I’m getting crazy. In the Netherlands a lot of users faced problems with their internet connection after receiving a Windows 10 update last november. Around that time I decided to buy Photoshop and Lightroom CC. At home we have three laptops. My wife has a laptop of about three years old and I have two laptops, one of five years old and one brandnew laptop which I purchased especially to process my photo’s. My wife uses her laptop for email, surfing on the internet, Microsoft Word en Excel and she doesn’t face any problems with that. I use my old laptop for the same kind of things, but once in a while I also use Creative Cloud apps like Lightroom and Photoshop. My new laptop is dedicated to Photoshop and Lightroom and sometimes a use this laptop for email and internet.

Since the november update of Windows 10 I lost my internet connection on my old laptop, but I could resolve that with the solution given by Microsoft. That consisted of renewing my ipadress, restarting my laptop and immediately downloading a solutionupdate. And that helped! I performed this at December 9. At December 10 I received the solutionupdate of Windows 10 also on my new laptop and on the laptop of my wife and since then I lost internet connection on my new laptop. My wife’s laptop was still working fine.  The difference is, she doesn’t have Photoshop installed.

In the night of December 14 I received a Photoshop CC2017 update on my old laptop and since then the internet connection of the old laptop is failing again. So:

-          My wife doesn’t face any problems, but she doesn’t have Photoshop installed.

-          My old laptop had internet problems after the november update of Windows 10. This could be solved by receiving a solution update of Windows 10 at December 9 but  failed again after receiving a Photoshop CC2017 update at December 14

-          My new laptop didn’t face any problems until it received the solution update of Windows 10 at December 9.

Now guess what? I reinstated the internet connection of both my old and new laptop by ... removing Photoshop CC2017. Everything is working fine now! Except for Photoshop .. I had to remove it. How to solve this?
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Pim Lerou

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Posted 2 years ago

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