Lightroom Mobile: Flash Available while Shooting DNG on iPhone Xs

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  • Updated 1 week ago
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  • (Edited)
Hello, I'm using an iPhone Xs running iOS 12.1 with Lightroom Mobile 4.02.  I'm noticing that, when I shoot  DNG, the flash is off and the icon greyed out.  The flash is operating normally when shooting JPEG, and with the native iOS camera.

I tried resetting the phone and deleting/reinstalling Lightroom but no joy.  Is this normal behavior?
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FredC

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Posted 2 years ago

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Rikk Flohr, Official Rep

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FredC - this is the current behavior. With the DNG capture, and HDR or Long Exposure selected the Flash is not accessible.  With DNG capture enabled, Automatic, Professional and Depth Capture have the ability to turn on or off the flash. 

Is that how yours is working?
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FredC

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Rick, thanks for your reply.  Unfortunately, the flash is NOT accessible in Automatic or Professional modes with DNG capture on.  It is accessible with Depth Capture (which is pretty nifty, BTW)...


-FC
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Rikk Flohr, Official Rep

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It is this way on my iPhone 7 Plus.  I will have to check with the team to see if behavior changed for the iPhone X series. 
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Victoria Bampton - Lightroom Queen, Champion

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There was a bug that the flash didn't work with DNG on the iPhone X. That may be back with the newest iPhones.
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Charlie D, Official Rep

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Hi FC,

Thank you for reporting this.  
(Edited)
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FredC

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FYI, the v4.1.0 that I downloaded today hasn't fixed the problem...
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Rikk Flohr, Official Rep

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Correct, FredC. The issue is still open in our system.

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Steve Darnell

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Just started using version 4.3.2 and this problem seems to still exist. Is there a fix in the works?
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Michael Smith

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Is there any movement on this issue? I'm trying to use the Lightroom camera in DNG and a Lume Cube flash for handheld macro shooting. I need the camera flash to trigger the slave mode in the Lume Cube.
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Russ Ravella

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This is really bad.  How does Adobe decide whether or not I get to use my flash?  I just lost a photo because the shot was way too dark to shoot without it and I was unable to turn MY flash on.  Get that  Adobe - MY FLASH!  By the time I got DNG turned off (and using DNG is the ONLY reason I even bother with LR camera by the way), it was too late.  Screw you adobe.
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Michael Torrens

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Can't believe that this is still open - without an update. It's been almost a full year.
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Russ Ravella

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If you follow anything to do with Adobe, it's not hard to believe at all.  They own you.  And they know it.  You'll take what they give you and like it.  And pay them for it.
(Edited)
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Rikk Flohr, Official Rep

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Are you still experiencing this issue after updating Apple's iOS to Version 13? (note - not the Beta but the public release)
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Michael Karchner

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Rick is there any update on this issue?  
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FredC

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Yes, I'm on the iOS 13 public release on an iPhone Xs and still see the issue...
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Rikk Flohr, Official Rep

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Thank you for confirming. 
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Pascal Barreiro

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"Thank you for confirming"...
Is it a joke Rikk ?
Nobody at Adobe has an iPhone in his pocket to check this flash bug in DNG for months ???
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Russ Ravella

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Tragically, it's not a joke.  If you think THIS is bad, try dealing with their foreign "customer support" function.  The most incompetent collection of people ever assembled in one place (well, except for any building containing microsoft staff...).  And that has been that way FOR YEARS.
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Spencer Skelly

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iphone11, latest software updates, if flash is on, DNG doesn't save a photo. It still acts like it does, though, glad I caught it before I lost a good shot. This does not look good for a great app.
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Michael Karchner

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This reply was created from a merged topic originally titled Lightroom Mobile Flash not Working in RAW.

I have the iPhone XS Max running iOS 13.1.3.  I just tried using the camera in Lightroom Mobile yesterday for the first time because I want to use the RAW camera function.  When I tried activating the flash it is greyed out and I cant activate it.  When I switch to JPG the flash becomes white and i can access flash options.  Please fix!
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Michael Karchner

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I see with the Nov 2019 release of Lightroom Mobile they still have NOT fixed the DNG Flash issues on the iPhone XS Max.
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Russ Ravella

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It is beyond amazing that Adobe thinks they can push you to use their DNG Lightroom camera but disable YOUR flash so when you actually need it, it's not there and you lose a potentially irreplaceable shot.  They could have provided an option to override their default but not Adobe.  Obviously they have some technical problem (color balance?) they're not capable of resolving so their solution is to remove the function altogether on your behalf.  They could at least give you the option to use it in some degraded capacity so you at least have it if you need it.  Adobe would never think of that.  They're the same company that forces a profoundly incompetent outsourced support company on you when you need help.  I'm learning to hate Adobe.
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Lucy Chen

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This reply was created from a merged topic originally titled iPhone XS flash not working for DNG shooting.

Shooting in DNG (raw) disables flash for iPhone XS Max under iOS 13.3 public
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Michael Karchner

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Any update on this issue?

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Michael Karchner

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Any updates?
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Russ Ravella

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That's right - yet ANOTHER update to Lr mobile without a fix for this disabled flash nonesense.  As if these idiots have a right to simply turn off MY flash.  After all, it's adobe, right ?  It's not like they give a damn about their customerrs.  Ever try dealing with their "support" system ??  It's criminal.

People have been complaining about this forever.  adobe's response ?  crickets
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Russ Ravella

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This reply was created from a merged topic originally titled TURN ON THE DNG FLASH ON MY CAMERA ADOBE !!!!!.

That's IT !!  Not ONE MORE update without fixing the flash deactivation in DNG mode !!  This is MY phone and MY camera adobe, not yours !!  Who do you think you are disabling features on MY camera ??!!  GOD how I hate adobe
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Katharine Hanlon

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I just updated my iphone 11pro max to ios 13.6 and was excited to do a DNG capture straight from LR, but the flash won't turn on.  Would be great if it did, any recommendations on apps that capture raw that DO let you use flash? Right now im using VSCO, but any other suggestions are appreciated. 
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Peter Obermeier

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Hi Katharine,
I own an iPhone 11 pro & a very good system camera and I love the LR mobile cloud app, but I am not missing the the flash DNG mode in LR. In general I think the camera function in LR is not the best, the switch between the lenses is slow, I see a lot of noise in JPG and DNG mode, even when you select an album and then take a picture with the LR camera, the picture is stored under all pictures. The iPhone cameras are great and for special situations I am using camera apps like "Focos", "Spectre", "Halide". Even the new PsC App from Adobe worth to be tried out (for fun pictured). I am still interested to learn why you need the flash in LR DNG mode :-)
(Edited)
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Russ Ravella

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I would like to answer this question along with Katharine.  I never PLAN to use the flash in Lr camera DNG mode but that's not the point.

I have a sort of "standard procedure" for using the camera in my iPhone.  I mostly only use it when I don't have my SLR with me for something unexpected.  I want to always have the option of editing RAW and I do so (unfortunately) in Photoshop.  By using Lr camera in DNG mode, I get a RAW photo directly into the adobe ecosystem (which, being deeply pregnant with it, I have not managed to dump yet).  So pulling up Lr camera, which is always in DNG mode, is my "standard procedure".  I'm not expecting to obtain high quality photos in the first place since I'm not using my SLR.  I'm taking what I can get rather than losing the shot altogether.

I've had situations where I discover I need the flash to see into shadows after opening Lr camera, while a situation is evolving (the kid is going to stop doing what I'm trying to photograph any second).  But the scumbags at adobe - who know they own the world - have decided FOR me that I can't use MY flash.  In this situation, I'll take whatever I can get and try to fix it later if possible before the opportunity disappears FOREVER.  And that has happened to me several times and I DID lose the shot.  And it has probably happened to the many other customers who are all complaining about this too.  You know, the customers that adobe is completely ignoring.  As usual.

Yes, I understand they are apparently too incompetent to design the app so that it works properly with the flash.  As you pointed out, it's not that great in the first place so it's easy to believe.  However, an honest company wouldn't simply remove YOUR option to use YOUR flash to hide their incompetence. They would do any of a number of other things.  The most obvious of which is to provide an option to turn on the flash in DNG mode, set to "OFF" by default, and when a customer turns it on, issue a warning message that might read something like, "Lr camera is not optimized for use with this camera's flash.  If enabled, unexpected results might occur".  Thereby giving the customer - who owns the camera - the option to use their flash or not.

Of course, this is only necessary because adobe is too incompetent to actually make Lr camera work properly with the flash.  But at least, it wouldn't be eliminating customer's ability to use THEIR flash.  That is one reason - only one of many similar reasons - why I HATE adobe.

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Victoria Bampton - Lightroom Queen, Champion

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Russ, please watch your language. This is a family site.

Your frustration is very understandable, but have you considered that possibly there's a bug in Apple's code that's preventing the Adobe engineers from enabling the flash on specific devices? It's very doubtful that they're disabling a feature just to make you angry.
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Russ Ravella

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Gosh Victoria, I've read through my post twice and can't find any language that's inconsistent with this being a family site.  Nonetheless, I'm sorry it upset you.  Of course, that wasn't my intention.  Do you think I wrote this post just to upset you ?

As for their being a bug in apple's code, that's obviously not the case since 1) the feature used to work in Lr camera before they disabled it, 2) adobe themselves asked earlier in this thread if it still didn't work (the point being, they thought it did), and 3) other camera software authors have no problem enabling the same flash.

Futher, it's totally consistent with adobe's nature to simply disregard their customer's interests and ignore the consequences.  Have you ever tried to deal with their "customer service" ?  It is unimaginably incompetent and adobe is totally aware of that but can't even be bothered with writing a competent user's manual for, for example, Photoshop to help their customers.  What software have you EVER heard of that doesn't even have a user's manual ?

Still further, what is it that I said that gave you the impression that I think adobe disabled the feature just to make me angry?  I literally don't even know how to respond to that other than to say, no, I certainly don't think adobe did it to make me angry, like I said, I think they did it because they are incompetent and don't care about their customers.

And lastly, have you considered that possibly there's more to the story than just what you divined from this post ?  A post that was clearly directed specifically at adobe, not you or anyone else ? There is.
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Russ Ravella

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Customers have been complaining about this forever.  adobe couldn't care less.  They act as though it's THEIR flash to disable, not yours.  They think they own the world.  I HATE adobe.
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Katharine Hanlon

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I am a medical photographer, I capture RAW cross-polarized images of human tissue, skin and eyes and do spectral estimations on them using some various processing techniques. It works great with a traditional system, DSLR, RAW etc.  I have been able to prove it works w mobile capture,(I use polarizers on the flash) but using multiple apps and saving and reopening really doesn't help show the process to physicians and research teams. I would need it to be more streamlined to use the process on the fly.
Thanks for addressing this Adobe!  Look forward to when it works properly!

Katharine