Lightroom CC: No dehaze

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  • Updated 3 years ago
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  • (Edited)
I purchased LR 6 as soon as it came out, but a month ago, the company I worked for offered staff a discounted Creative Cloud membership through Onthehub/kivuto (they made it clear it does not include cloud services but I'd get the full Applications.) So I purchased that.

I uninstalled LR6 (to the best of my ability) and installed the CC app and downloaded Photoshop and LR CC and have updated to the 2015 version. However when I open LR CC I do not have the new Dehaze control. It says it's LR 6.1, the branding at the top says "Lightroom mobile trial expired", and when I go to to Help-> System it says License: Perpetual. So I'm pretty sure it's some how getting stuck on the old LR 6 license, but don't know how to get rid of that.

Lightroom version: 6.1 [ 1025654 ]
License: Perpetual
Operating system: Mac OS 10
Version: 10.10 [4]
Application architecture: x64
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Kurt Heumiller

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Posted 3 years ago

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Steve Sprengel, Champion

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Are you signed into LR via its Help menu, using the AdobeID your Kivuto was licensed under?

Supposedly if your AdobeID has a CC license associated with it then you can't use the serial-number version of LR, but that may not be taking into account discount CC licenses that don't have cloud space assigned to them--I mean maybe Adobe decided that discounted Kivuto licenses are the same as a serial-number license.
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Chris Cox

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There is no serial number for Creative Cloud -- you just sign in with your Adobe ID. IF you have a serial number, then you have a perpetual license, not a subscription.
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Kurt Heumiller

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I misspoke, it wasn't a serial number it was a "redemption code." When I got it, I went to Adobe's site: https://creative.adobe.com/educard/wah and put in said code. It then added "Creative Cloud Student and Teacher edition (one-year)‎" to my Plans and Subscriptions info on my adobe account.
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Chris Cox

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OK, that helps.
But somehow your system still thinks it has a Lightroom 6 perpetual license instead of a subscription.
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Kurt Heumiller

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Yes. That is exactly the problem.
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Kurt Heumiller

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Update: I was able to borrow another laptop at work and installed the cloud app and sign in. When I installed and lauched Lightroom, it actually launched as Lightroom Creative Cloud.

That seems to indicate there is some file still on my mac at home that is keeping LR 6 registered. I've gone through the Preference File and Other Locations at https://helpx.adobe.com/lightroom/kb/... to delete as much as I could (though Adobe has not updated that document for LR6 so I don't know if a registration file is elsewhere, I removed everything I could find excluding the catalogue, cat backups, and the RAW files.)
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Kurt Heumiller

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Having followed the advice here I tested installing Lightroom CC on another computer and it behaves properly. So the problem seems to be that my LR6 registration is some how stuck on the other computer and overriding the LR CC registration.

I have tried the uninstall instructions listed here for LR5: https://helpx.adobe.com/lightroom/kb/... (there are no instructions listed for LR6, I deleted everything except my RAW files and my Catalogue/Previews).

I have tried the Adobe Creative Cloud Cleaner Tool: https://helpx.adobe.com/creative-clou...

Yet when I reinstall Lightroom from the Creative Cloud menu, it says it installed Lightroom CC (2015) but when I open it, it opens as LR 6.1.

Is there a location for registration files for LR6 that I'm missing that are not listed in the remove instructions above?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I looked at your account. You have an enterprise @ home membership through Kivuto. Are you still not seeing the dehaze slider?
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Kurt Heumiller

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The problem was resolved a month or two ago. I believe there was a minor update to lightroom that resolved the issue.