PHOTOSHOP CS5 - can't get cross platform upgrade from Adobe

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  • Updated 3 years ago
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I have been a user for about 20 years and have upgraded my license many times. Just got off the phone with a sales rep (after being on hold for about 20 minutes). Wanted to transfer my current CS5 license from my old PC to my new Mac and possibly upgrade. I was advised that I would have to purchase a CC plan, pay monthly premiums and that I could not transfer my current CS5 license. Is this REALLY the case? If the answer is yes, someone is making some very bad business decisions and your company (IMHO) is in big trouble. Basic Business 101- If you loose your long time loyal customers, your business fails. Who the heck is running this company.
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Jack Chance

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  • frustrated

Posted 3 years ago

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Chris Cox

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Photoshop CS5 hasn't been supported for several years now, and the window for upgrade has also long passed.

It's like trying to get an upgraded moonroof today for your 1985 Honda from the Honda dealer -- they won't even have the parts for something that old. (yes, software ages much faster than cars)
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Jack Chance

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I upgraded to CS5 Extended about 4 years ago. In the past Adobe permitted upgrades going back multiple versions. Now the company wants to "rent" licenses for $20/month. For folks that use Photoshop professionally that may be okay. For ocassional users like me, the time has come to research other alternatives. One has to trade off cost vs capability needs and frequency of use. Just providing feedback that Adobe can consider or discard as they see fit. The business model has clearly changed and the casual users are impacted unfavorably. Time will tell if the senior management team has made sound business decisions.