Lightroom Classic: No color management after 7.3 update

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  • Updated 2 weeks ago
  • (Edited)
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This conversation has been merged. Please reference the main conversation: Lightroom Classic 7.3: Profiles missing in Basic; Presets don't work; ID plate shows Lightroom 6

I cant use any feature of the color-management  after install LR 7.3
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Christian Reuter

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Posted 2 weeks ago

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Andrew Rodney

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You're going to have to be far more specific if you want help as the statement makes no sense as presented. 
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Christian Reuter

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All functions related to the color settings no longer work since the update to 7.3. Also the Presets can no longer be activated. The error is present on the win 10 desktop as well as on the surface. In addition, the tablet mode no longer works on the surface.

The errors are independent of the camera and the file format.


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Andrew Rodney

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Looks like you have that pane turned off. There's a little 'box' that moves up or down to do so. You can see in your screen capture above it, lower left, the little box is in the upper position so the sliders are not grayed out. 
(Edited)
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Johan Elzenga, Champion

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The first screenshot shows the little switch in the upper position, and other sliders are active, so I don't think that's the explanation. I assume the image is displayed in B&W? If so, check that you haven't simply selected a B&W camera profile.
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Johan Elzenga, Champion

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I think this may be a problem I've seen in other forums too. Did you use Lightroom Classic (subscription based) before you updated? Or did you perhaps use Lightroom 6 (perpetual license)? It seems there is a strange glitch were Lightroom 6 users can install this update, but then they end up with a half-functional mixture of the two versions.
(Edited)
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Andrew Rodney

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John, isn't that the HSL pane? It has it's own on/off switch and the screen capture is somewhat odd that I don't see one but the one above it (as if the two are separate which AFAIK isn't possible). A better/cleaner screen capture would be useful.
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Christian Reuter

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I know this switch. He has but unfortunately no function. I'm afraid the new version 7.3 has some flaws.

I use Lightrooms and Lightrooms CLassic many years. So far, all updates ran flawlessly.

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Andrew Rodney

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What OS? No issues on this end on MacOS, maybe it's your localization? Can you try an English version just to see if that's it?
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Christian Reuter

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Victoria Bampton - Lightroom Queen, Champion

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See further down... he toggled on, off, on, off. This bug https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-7-3-windows-10-profiles-... is causing no end of issues with Develop UI behaving incorrectly.
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Johan Elzenga, Champion

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Andrew, with all due respect, you have severe tunnel vision. Yes, the switch in HSL is off and so the dimmed sliders in HSL are the result of that. But by refusing to look at the Basic pane, you refuse to look at the big picture. The big picture is that there is an underlaying problem that causes all this. It's not simply user error of setting a switch in the wrong position.
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Andrew Rodney

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What underlying problem?
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eartho

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From what i can see, the user here hasn't yet done any of the things which have been suggested. Have they completely wiped their LR installation and re-installed? Have they verified that they're a CC subscriber and are actually running 7.3? Or are they encountering the bug where somehow LR6 got upgraded to 7 without a license?

This isn't about Andrew having tunnel vision, this is about the OP not providing enough info for us to help troubleshoot.
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Victoria Bampton - Lightroom Queen, Champion

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Guys, fighting about this isn't helping anyone. There's enough information in the screenshots to see that Christian is suffering from the issue I linked to above.

The only detail we're missing is whether Christian has a current subscription (sign out and sign into the CC app should fix it) or a perpetual license that accidentally allowed him to upgrade to Classic. Either way, the conversation still needs to continue on that other thread, now that we've narrowed it down.

https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-7-3-windows-10-profiles-...
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Christian Reuter

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Old settings will continue to appear and also work. They can no longer be changed and new settings are not possible. Presets can also no longer be applied.
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eartho

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you have to activate that tab... turn it on and you'll have access to those controls.
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Johan Elzenga, Champion

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Just as I thought. This is not the full Lightroom Classic 7.3! You are missing the new profiles section. You were probably not using Lightroom Classic (7.2), so I repeat my question: did you use the subscription version, or the perpetual license version? I think you used the latter, and so it's a bug you could update at all.
(Edited)
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Andrew Rodney

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Let's stick to the first issue that appears to be user error. Can you confirm that when the switch is in the UP position, you see the sliders? If so, maybe we can move onto the next issue. 
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Johan Elzenga, Champion

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The first issue is that the OP is not having Lightroom Classic 7.3 at all. There is no profiles section. Also see https://forums.adobe.com/thread/2474700
(Edited)
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Christian Reuter

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Thank you very much! I see it also others, with the same problem.
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Christian Reuter

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The log at the bottom left indicates that the color correction is active. In old pictures I can also enable and disable the corrections. The switch remains off after actuation and the functions can not be used. This is also true for dynamics, color saturation, and presets.
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Andrew Rodney

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>>The log at the bottom left indicates that the color correction is active
Log?

Look, this is getting VERY tiring. Can you, will you PLEASE try to toggle the pane's switch in the upper position as seen here:


It has two positions, UP or DOWN. Your screen capture shows it DOWN. MINE shows it UP. 
(Edited)
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Christian Reuter

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Please believe me, I've clicked the upper switch a thousand times. It is also displayed in the log but it does not change the missing function.
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john beardsworth

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Try uninstalling both LR6 and Classic, then reinstalling then.

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