Photoshop 21.x: NIK Collection 3 causes Photoshop to unexpectedly quit

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  • Updated 1 month ago
  • (Edited)
I have run NIK collection 2.5 without a hitch as a plug-in to Photoshop 2020 v 21.1.2. I have now updated NIK to NIK Collection 3 and now I find that Photoshop unexpectedly quits immediately following launch. When restarted NIK Silver Efex doesn't work, it launches and appears to do it's stuff but when the changes are finished and the Done button is pressed the image goes back to Photoshop without any changes being applied. It shows in the History Panel but nothing shows under Layers.

If I restart my iMac then the plug in works without any problem the first time Photopshop is opened, but once Photoshop has been closed it reverts to the above "Unexpectedly Quit" crash each time it is opened. Uninstalling NIK Collection 3 and re-installing NIK Collection 2.5 results in fully working NIK plug-ins.

I am in contact with DXO about this poblem but so far no resolution is being offered.

Solutions or work-rounds to enable the use of NIK Collection 3 would be appreciated.
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Chris Lord

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Posted 1 month ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try reinstalling 3.0 at any point? What OS/version are you running on?
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Brian Pierce

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Not encountered any problems with Nik 3 on PS 21.1.3  and Windows 10  - have you tried updating to 21.1.3 

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Chris Lord

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Yes, re-installed, even did new download and installed that. problem still existed. The problem occurs on my iMac running OS 10.14.6 (Mojave) and also on a Mac Mini - latest version fully maxed out - also running same OS. Have not updated to PS 21.1.3 so far because of the reported problems, I am very wary of updating PS at present because I had real problems with 21.1.1 which were only resolved when 21.1.2 was issued. Interestingly I still have PS CC 2019 installed on the iMac and NIK 3 runs faultlessly on that.

DXO have now asked for extensive diagnostic data from me which I have provided (It took the best part of a morning to compile).

I find it quite perplexing that the problem shows up on two different computers so any ideas would be welcome.

I will update this thread as soon as I have either heard from DXO.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you submit a crash log with your email address, that might give me more clues. I can reach out to my contacts at DXO or you can have their support/engineer you're working with reach out to me directly if they need help.
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Chris Lord

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Thank you I will pass your offer on to DXO