Photoshop: New paint brushes in CS5 crash

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
The new Paint Brushes that come with CS5 have started to crash Photoshop. They used to work fine. Once Photoshop has crashed the computer must be restarted for Photoshop to load.
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Dale Tallakson

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  • frustrated

Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Mac or Windows? (OS/Version, please)

Do you have all the PS updates installed?: http://adobe.ly/PS-Up-To-Date

If on Windows, do you have the latest video drivers installed directly from the graphics card manufacturer's website? (either nVidia or ATI/AMD)
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Dale Tallakson

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I'm working with Windows Vista. Photoshop is up-to-date. nVidia is also up-to-date.

Thanks for your help
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you tell us which card you have specifically and the driver version? We can investigate with more specifics. Thanks.
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Dale Tallakson

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Ge Force 7050 / nForce 610
Driver Version 280.26
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. I sent a note to the team to see if we have that card to investigate.
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genifer espinoza

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wheres tha paint brush tools at on here where it says edit photos? i dont see it?=(
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Chris Cox

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>> Once Photoshop has crashed the computer must be restarted for Photoshop to load.

That sounds a lot like a driver problem (because drivers and the OS are the only thing persistent between launches of Photoshop).
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Here's something else to try:

Go to Photoshop's Preferences>Performance... panel and click on "Advanced Settings..."

Let me know what the settings are in that dialog.

Then try setting the Mode to 'Basic' and uncheck 'Vertical' sync.

Restart Photoshop and let me know if the problem persists or goes away.
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Dale Tallakson

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Going to Advanced Settings under Photoshop's Preferences>Performance only the Basic setting is available. Normal and Advanced are greyed out. Using the Basic Setting and unchecking "Vertical" sync did not solve the problem.
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Chris Cox

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The fact that Basic is the only choice means that the card and driver aren't capable of using shaders for the advanced functions.

You can try contacting NVidia for help with the driver - there might be some options in the driver that will avoid the driver bugs. Or maybe they just need more information to fix the bug in the driver software.
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Dale Tallakson

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I went to NVidia and downloaded an older driver. Normal and Advanced are still greyed out but the Paint Brushes are working again. Thanks for your help.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks for the update. What driver version did you roll back to?
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Dale Tallakson

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Driver version 181.51