New Swatch Sync to Creative Cloud Library Freezes Photoshop

  • 2
  • Problem
  • Updated 8 months ago
  • (Edited)
When I try to add a new color to my swatches, photoshop opens a window to sync that color with my libraries but it freezes, an error of connection with adobe cloud library appears and the whole program freezes. I can't even select any other app or do anything else on my mac. I had to Cmd+opt+esc every time to shut down photoshop by hard means.

Hardware:

Nombre del modelo: MacBook Pro
Identificador del modelo: MacBookPro11,3
Nombre del procesador: Intel Core i7
Velocidad del procesador: 2,3 GHz
Cantidad de procesadores: 1
Cantidad total de núcleos: 4
Caché de nivel 2 (por núcleo): 256 KB
Caché de nivel 3: 6 MB
Memoria: 16 GB
Número de serie (sistema): C02MD5GGFD57

OS X 10.11.1 (15B42)
Graphics: Intel Iris Pro
Photo of Javier Salazar

Javier Salazar

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  • annoyed

Posted 2 years ago

  • 2
Photo of Kevin A Johnson

Kevin A Johnson

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Having same issue on PC
Photo of Esther Gambrell

Esther Gambrell

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Having the exact same issue on PC.  I need color swatches.  It used to work and now it just tries to add to the library and gets hung up.