Photoshop 21.2: Crashing running Image Processor

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  • Updated 4 weeks ago
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  • (Edited)
Hi all, I downloaded the new updates for PS yesterday & when I go to image processor it continues to crash. Also crashing when I want to batch images. very frustrating, can anyone please help? Sincerely Claire
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Claire Mackin

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Posted 4 weeks ago

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Ash Mills

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Hi Claire, sorry to hear that.  Have you tried updating your graphics card driver, or disabling "use graphics processor" in preferences?   
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Claire Mackin

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I don't see that option? I am using iMac. Thanks for your help.

Claire
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Ash Mills

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Hi Claire, you need to look in the "Performance" tab of Ps preferences.  What graphics card does your mac have?
(Edited)
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Claire Mackin

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how would I know that please?
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Adam

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Claire, click Photoshop / Preferences / Performance and look in the top/right area of the window. You'll see Graphics Processor Settings. If that box is checked, uncheck it and restart photoshop. See if that fixes your issue. 
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Claire, thanks for submitting a crash report. I've asked engineering to look into this. 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you using any custom profiles? Sounds like it's hung up converting profiles: TColorTransform::ProfileToProfile