Lightroom: Won't import while running macOS Sierra 10.12

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  • Updated 2 years ago
  • (Edited)
I updated to iOS Sierra (I had the latest version of Lightroom already) and I can no longer import. I go through the import as usual, but when I click :import: the top lets progress bar stays on "copying"?! I've exited, shut down, uninstalled and reinstalled and still not fixed.. Help!
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Kerri Bee

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Posted 2 years ago

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Sunil Bhaskaran, Official Rep

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Which version of Lightroom are you using? Lightroom 6.7?
To which location are you importing?

Thanks,
Sunil
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Kerri Bee

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Lightroom 2015.7? 

Importing to my external hard drive.
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James Daubert

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I too can not import to an external hard drive. I tried, but I get a (cannot read import file or destination error). Tried 4 different externals but no success importing to external drives from SD card. I can import to internal drive.
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Jerry Koontz

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I can't import from a card or even from a folder on my hard drive.  Can't get photos into Lightroom at the moment.
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Carlos Cardona

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Run Onyx, then Disk Warrior. Uninstalling doesn't necessarily delete the cache or application state. Or, restart in Safe Mode (Com-R), and try it then, or try it on another account. That will tell you if it's something in your ~/Library folder, like a cache or bad plist.
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Carlos Cardona

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Sorry, Onyx for Sierra isn't ready yet! Disk Warrior says it supports 10.12.
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Brian Horton

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following. I have this problem too.

I'm using Lr 6.7.
I tried importing to internal drive and to a couple external drives.
I also tried disconnecting the external drives when importing to the internal drive.
Nothing works.
(Edited)
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barajasrichie

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Kerri Bee

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According to this I shouldn't have a problem though. 
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Sunil Bhaskaran, Official Rep

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Kerri,
In the right-side panel of Import, do you see all 4 options, such as File Handling, File Renaming, and so on?
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Dave Stoltzfus

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I'm having the same problem.   Import hangs.  Lightroom 6.7.  Mac Sierra.  I've spent hours combing these forums.  Grrr.  Willing to troubleshoot with Adobe if they want to reach out to me.
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Sunil Bhaskaran, Official Rep

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Dave,
Do you see the images in the Import screen?
From where are you importing?
To which location are you importing?

Thanks,
Sunil
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Dave Stoltzfus

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This shows what was happening before I started doing some of these steps.

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Dave Stoltzfus

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If you see these camera icons instead of preview thumbnails when viewing the folder that you want to import from.....things are not healthy and the import will not work.

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Brian Horton

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Dave, what version of MacOS do you have?  10.12 or 10.12.1?
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Dave Stoltzfus

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Brian,

I have 10.12.1.

I was having identical import issues with El Capitan.  I just upgraded to Sierra yesterday in hopes that the import issue would be solved.  

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Dave Stoltzfus

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I'm still unable to import 2 of my video files even with the workarounds, rebooting, relaunching, restarting, etc.
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Dave Stoltzfus

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Similar issues persist with video playback within Lightroom and
quitting Lightroom, force quitting the Dynamic Link processes, and relaunching Lightroom allowed a video to play.  This is frustrating.
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Murk Schaafsma

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My wife and I both have the same problem on our iMacs (both MacOS Sierra 10.12.1 and Lightroom 2015.7, build 1090788; Canon 5D II and III) The thumbnails are shown or not. Importing via Bridge works fine, and this morning I could import directly in LR after restarting Lightroom.
This is the first version/release of LR we encounter this problem.
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Benjamin Bittman

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I'm experiencing the same issue trying to import directly from a Canon 5DSR on a 15" MBP (Late 2016) 2.9 GHz Core i7 running macOS Sierra 10.12.2 with Lightroom 2015.8 (Build 1099473). My library is on an external drive. The import process immediately hangs when I try to import and the progress bar never moves. Eventually I have to "X" out of the import, then force quit Lightroom.

Per Murk's comment, Adobe Bride CC 2017 (release 7.0.0.93) works perfectly so there's a bug that needs to quickly get resolved with Lightroom.
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Carlos Cardona

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When you say "directly from a Canon 5DSR", do you mean the camera plugged into USB? Have you tried taking the card out and putting it in a card reader?
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Carlos Cardona

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BTW, Onyx for Sierra is out and works fine, try running it for almost any problem.
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Benjamin Bittman

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I'm experiencing the same issue trying to import directly from a Canon 5DSR via USB on a 15" MBP (Late 2016) 2.9 GHz Core i7 running macOS Sierra 10.12.2 with Lightroom 2015.8 (Build 1099473). My Lightroom library is on an external drive. The preview thumbnails take forever to load (if they load at all). After selecting the images I want to import and click "import", the "Copy and import photos" progress bar never moves. Eventually I have to "X" out of the import, then force quit Lightroom.

I tested the import process per the above with Adobe Bridge CC 2017 (release 7.0.0.93) over USB with the Canon 5DSR and it works perfectly. The thumbnails render quickly and the import runs smoothly. 

Using the files that I imported via Bridge, I copied them to my desktop then imported them into Lightroom successfully to my external drive. Appears to be an issue in Lightroom importing via USB with Sierra. Not sure if it's specific to an issue with Canon? I don't have an external USB card reader to test. Hopefully it gets fixed soon!