New Lightroom CC for Android not compatible with Samsung Galaxy S7

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  • Problem
  • Updated 4 months ago
I wanted to switch from Google Photos to Lightroom CD completely. But while I could download and use it my cheap Samsung Galaxy tab A tablet, I can't even install it on my Galaxy S7 phone. Google play won't let me saying my device is not compatible with current version. Lightroom mobile was OK, but with this attitude is new Lightroom CD dead to me.
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Jaroslav

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  • Frustrated

Posted 6 months ago

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Sebastian

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I got an S7 as well where I have Lightroom previously installed. It got updated yesterday and had no issues with it. Probably a regional issue, they may be deploying it in separately.
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Jaroslav

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It can not be regional issue when I can install it on my tablet under the same account :(
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Praveen, Employee

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Please try clearing data/cache of Google Play Store and check if gets fixed after that. You can find details here: https://www.gottabemobile.com/how-to-fix-clash-of-clans-update-problems/
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Jaroslav

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I did already, even tried with another account, but it did not help :(
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Praveen, Employee

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In that case we will need to contact Play Store address to check for the issue. Can you please share following details with LrAndroid-Feedback@adobe.com so that we can contact them:

- Name, type of the device being used

- IMEI/MEID number of the device:

(Press Settings > About Phone > Status to find your device's IMEI/MEID number)

- Primary account on the device

- Number of accounts on the device

- Time, date and location when the user preformed their last search of the app

- Device screenshot of the issue (these are really helpful!)

- Web screenshot of the issue

Thanks,
Praveen
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Jaroslav

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Hi. I did as you asked, received answer about issue in Google Play but nothing changed since then :(
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Praveen, Employee

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Hi,

We have shared issue with Google Play store support hopefully it will get resolved soon.
You can also reach out to them from your side.
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Jaroslav

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I don't see how I could reach google as a user. There are only community forums with other guys crying about some problem, with no solution ever.
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Jaroslav

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As an answer to some suggestions - clearing cache of Google Play services and Google Play does not help and probably cannot help since even Google Play webpage says it is not compatible with my phone (while it is with tablet), see screenshot.
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Nicole Ferguson

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I'm having the same problem with my Galaxy S7 Edge. Will this be resolved soon? Had no problems installing it with my 5 year old HTC Desire Eye and that isn't even running the newest software
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Amy Wurdock

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I am having this same issue. I have a Sprint Samsung Galaxy S8 running Android 7.0. I cleared my cache and data.

What is extra weird is I can't even find the new Lightroom in a search on Google Play...not even if I click on "see all apps" for Adobe.  I have to get there through a link on Adobe's website. When I go to the Google Play store in my browser it actually says my device is not compatible: https://play.google.com/store/apps/details?id=com.adobe.lrmobile&hl=en
(Edited)
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Bill McWhirter

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I have a Galaxy S8 which also says that Lightroom CC is not compatible although I have an Adobe CC account and it works OK on an iPad. Sounds like Adobe needs to go back to the drawing board.
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Josh Haftel, Employee

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Actually, the problem is that Samsung allowed devices like the S7 and S8 to be identified as "Small" devices, something that was intended by Google / Android to be used for devices with actually small screens (think 240pixel wide screens). We set Lightroom Android to not support those small devices (of which there used to be more of, these days not so many but still new ones coming out from time to time) since LrA requires a minimum sized screen.

We're working with Google to resolve this issue (Samsung should not be able to let their devices pretend to be other very small devices, since it results in a poor customer experience like the ones that folks on this thread have experienced), but until that happens, we will be removing the limitation for the next update that is scheduled in a few weeks.
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Chris Lotten

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So is this ever going to get fixed? It's been over 2 months. I've spent $100 over those last 2 months to have access to the applications on all my devices. Photographers need the ability to edit on mobile devices and you are denying us access to applications we are paying for.

Get it together Adobe, this is a fundamental flaw and your failure to address it in a timely manner is absolutely ridiculous.
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Jaroslav

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Hello Chris, as I understand it right from Josh, this isn't actually caused by Adobe so there is no reason for hate here.
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Praveen, Employee

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Please check this on Playstore after recent update, and let us know if issue still exists for you.