Photoshop: The New Document dialog is empty, just grey

  • 3
  • Problem
  • Updated 4 months ago
  • (Edited)
Good morning! Every time I try to open a new file, the window that appears is empty, just grey, without any possibility to choose a format or something else
Photo of Filippo Lapi

Filippo Lapi

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 months ago

  • 3
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17068 Posts
  • 2906 Reply Likes
The document window? Or the New Document dialog? Are you on Mac or Windows?
Photo of Filippo Lapi

Filippo Lapi

  • 2 Posts
  • 0 Reply Likes
The new document dialog. Im on Mac
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17068 Posts
  • 2906 Reply Likes
Is the Home Screen also blank/grey?
Photo of Benjamin Scholz

Benjamin Scholz

  • 2 Posts
  • 0 Reply Likes
same here. im on win10 Vers. 1909. pretty annoying af as u can imagine!!!


Photo of Benjamin Scholz

Benjamin Scholz

  • 2 Posts
  • 0 Reply Likes
okay, u can do this workaround hack:

Edit > Preferences > General > Use legacy new document interface

next step I'll try to update my nvidia drivers....
Photo of joshua withers

joshua withers

  • 104 Posts
  • 20 Reply Likes
I've been having the same issue on several different computers.  You can go into the secret log file and delete the UXP log, but that is a total pain in the neck. 
You an also disable the new version of 'new document' and use the legacy, but as a photoshop instructor, i can't have an old feature. I need to have what the students have.  I'm not sure why Adobe can't fix this one.