PHOTOSHOP CC 2015.1 - Start Screen is Totally Broken

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
The new start screen in CC 2015 is totally broken. It makes my tabs disappear making managing documents impossible and I have to restart the program to fix it.
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Matt Olpinski

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  • infuriated

Posted 3 years ago

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David, Official Rep

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Howdy Matt,

You might want to check your graphics card settings.  Your screenshot and what you're describing match a bug on Mac that we encountered during development.  It turned out to be an issue with the video card's driver.

Thanks,
David
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Matt Olpinski

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Can you be more specific? What about the settings? What should I change? Why is this a problem?
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David, Official Rep

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Hi Matt,

Video cards need drivers in order to operate correctly.  Sometimes there are bugs with these drivers which cause problems, usually manifesting as display issues which happen to look exactly like the problem that you're having.  You will probably need to follow up with Apple and/or the company that manufactured your video card.  Updating these on Mac is not common -- usually you have to wait for an OS update.

Which video card are you using?  I can look to see if there are any known issues with it.

Meanwhile, one thing that MIGHT help would be to turn off your GPU settings -- uncheck Use Graphics Processor, found on the upper-right after you click Photoshop > Preferences > Performance.

Please let us know if this works so we can share that information with other users.

Thanks,
David