Elements: New computer won't accept serial #

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  • Updated 4 years ago
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I have a new Windows 10 computer. I tried to install my CD of Elements 11 and it doesn't recognize the serial#. I am using the trial version for now, but don't know what to do when the trial is over. I am retired and can't afford to upgrade.
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Dianne Hubbard

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'm not seeing a registered version Elements 11 under your Adobe ID (email address) but I am seeing serial #s for Elements 3, 5 & 6. Are you sure you're using an Elements 11 serial # to activate and not one of your older serials?

Try registering the Elements 11 serial # here: https://accounts.adobe.com/products