Camera Raw 9.12: Entire Mac freezes

  • 1
  • Problem
  • Updated 7 months ago
  • Solved
  • (Edited)
I just updated to a new Camera Raw via Adobe Cloud and I am experiencing bad issues with it. As soon as I lunch Camera Raw filter in PS my iMac freezes. It has never happened to me before.  A friend of mine also a photographer is experiencing similar issues. His iMac doesn't freeze but the ACR does or the brush disappears or the image is coming up slow and in blocks. 
Is there a way to get rid of the new update?
Photo of Petr Bednarik

Petr Bednarik

  • 5 Posts
  • 0 Reply Likes

Posted 10 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1664 Reply Likes
Go to the Apple Menu which Photoshop launched and select Preferences > Camera Raw.... then uncheck Use Graphics Processor. Does Camera Raw work? If so, try reenabling it.

In general, a system crash or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.
Photo of Kat Hannon Mayo

Kat Hannon Mayo

  • 1 Post
  • 0 Reply Likes
Thats just worked for me.  Installed cs7 from an online monthly pay as you go thing, onto my mac and it kept freezing - thanks for the tip.
Photo of Petr Bednarik

Petr Bednarik

  • 5 Posts
  • 0 Reply Likes
God, that IS SO helpful to know!! Thank you very much. I was switching my whole LR library to my MacBook Pro so as I can keep working.... Will try it as soon as I am done. But it make so much sense that I am pretty sure it will solve the problem. My files are pretty large and my video card is only 256 Mgb.... No wonder it is crashing....
Thank you again!
Photo of David Franzen

David Franzen, Employee

  • 96 Posts
  • 16 Reply Likes
If you still freeze when the Use Graphics Processor option for Camera Raw is enabled, please let me know what GPU your iMac has and which version of Mac OS you are running? Thanks for your help!
Photo of Petr Bednarik

Petr Bednarik

  • 5 Posts
  • 0 Reply Likes
Hi David, thank you for asking however enabling the use of video card solved the problem and I am running at full speed. Nice and smooth. No problems detected. Thank you again for all the help. I am glad I found a place to go when having questions or issues with the softwares I am using the most. Best, Petr.
Photo of Feri Zsolnai

Feri Zsolnai

  • 1 Post
  • 0 Reply Likes
Hi Guys, I've been struggling with my Camera Raw freezing for 2 months now, spent over 7 hours with Adobe Support tinkering with my machine and couldn't find a solution. With extensive testing, I am almost sure that the culprit is the "Use Graphics Processor" toggle turned on, but without it, working in Camera Raw becomes inconvenient.
I have a late 2013 27-inch iMac with an nVidia GeForce GTX 780 M 4096 MB graphics card. My Adobe software is up-to-date, and my OS is the latest Sierra (haven't upgraded to High Sierra yet). My CUDA drivers are also up-to-date.
Can you please give me a tip, or help me in any way? Thanks a lot!
Feri
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1664 Reply Likes
Hi Petr,

Glad it's working now. Was "Use Graphics Processor" originally off when you started experiencing things? Or did you toggle it off and back on, then it started working?
Photo of Petr Bednarik

Petr Bednarik

  • 5 Posts
  • 0 Reply Likes
Hi Jeffrey,

I have never turned it on. But I have never checked it either. I assume since it had worked prior the update it must had been off and it was turned on during the update. My iMac is early 2008 and my video card is only 256Mb so when there is an option to use either the Graphic Processor or CPU I am turning the Grafphic Processor off. I didn't even know there was such an option for ACR, to be honest.
(Edited)