Neither Photoshop or Premier Elements 2018 will not work

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  • Problem
  • Updated 5 months ago
I can not use either of my programs I get   MSVCP140.dll not found. I am not a tech so I have no idea what to do. I tried reinstalling and same problem. Pretty expensive software for something that doesn't work
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Oralee Obyrne

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Posted 5 months ago

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Medha Sharma, Employee

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Hello,

Could you please specify the Operating System of your computer?

Thanks,
Medha
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Oralee Obyrne

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My computer is running windows 10 I downloaded a MSVCP140.dl file and now I am getting a VCruntime140.dll missing error help blogs all say to reinstall Visual C++ Redistributable for Visual Studio 2015. but my computer is running on Visual C++ 2017 Redistributable and will not allow me to install 2015. This is so agrevatting as all my other programs except the 2 element 2018's work and they are the expensive ones
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David, Official Rep

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Hey Oralee,

In my experience, once you start having missing DLLs or ones that aren't up-to-date, typically other things start going wrong and the best way to save time is to just refresh the OS.  In the long run, it's less headache cuz you'll catch all the problems on your time, not as they crop up and you're working on something else.

Hope that helps,
David