Photoshop Elements: Need to get the upgrade and load it

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  • Question
  • Updated 6 years ago
  • (Edited)
Shortly after I purchased my product, the new version came out and I received an email for a n included upgrade but I was not able to get it to load. Can you tell me how to get my product to accept the free upgrade to 10?
Photo of Laura Schumann

Laura Schumann

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Posted 6 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Laura,

Have you tried to log into your account on using your Adobe ID?