Need help with PSE 8 problem

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  • Updated 7 years ago
I uploaded a style that I know is not corrupt because other people are using it with no problem. Now my PSE 8 either crashes within seconds of opening or I have this window that says "No disk in drive. Please insert a disk in the drive". I can no longer use my PSE 8. I have taken it out of my computer and reloaded 3 times now but to no avail. I was on line with Microsoft Tec Support for an hour and a half and they are saying it is not Microsoft but that my PSE 8 is corrupted. Oh---and I also went in and deleted the style. Nothing is helping. Anyone ever have a problem like this????
One more thing---I have no problem in ORGANIZE--it only happens in EDIT.
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Nancy Pohl

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  • frustrated

Posted 7 years ago

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Chris Cox

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It sounds like you do have a corrupt file (other people's copies may not be corrupt).

Uninstalling and reinstalling won't change your preferences - where that preset is stored. You need to manually reset your preferences, or manually delete the preferences files to reset them. That should remove the corrupt preset and allow you to use PSE again.