Não recebi meu recurso pro em minha conta

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  • Updated 4 weeks ago
  • (Edited)
Fui para versão paga do aplicativo Lighroom para obter o modo profissional paguei e não tenho o modo profissional.O que faço? Alguém tem uma solução para esse problema

I didn't receive my pro asset in my account
I went to the paid version of the Lighroom app to get the professional mode I paid for and I don't have the professional mode.
What do I do?
Does anyone have a solution to this problem
Photo of Augusto Mendonça

Augusto Mendonça

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Posted 4 weeks ago

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Photo of Rikk Flohr

Rikk Flohr, Champion

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First: Make certain you have logged in to the app with the exact same Adobe ID with which you made the purchase. 
Next: In some countries there is occasionally a delay in the provisioning. Normally this is less than an hour. Wait for an hour or two and try again. 
Lastly: Restart your device. 

I hope this helps!