My version of Photoshop CC freezes when I try to open a CMYK image and also if I convert an image to CMYK

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  • Updated 5 years ago
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I have spent the majority of the day trying to work out what is going on and have discovered that Photoshop CC crashes/freezes when I try to open a CMYK image and also if I convert an image to CMYK. I have only noticed this recently, so don't know how long this has been going on. I have the latest version installed.
Any help or suggestions would be appreiciated.
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Lee Dyson

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Posted 5 years ago

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Chris Cox

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What OS version?

And does it crash or freeze? Those are 2 very different behaviors.

Do you have the same problem if you turn off GPU drawing in Photoshop's preferences and restart the applications?
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Lee Dyson

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Hi, Thanks for the quick reply.
Sorry, I should've mentioned my spec in my OP. I'm on Windows 8.1. I didn't have this problem in December and have only noticed it today. Photoshop freezes and I have to force quit using task manager.
Turning off GPU drawing in preferences fixes the problem , which is good, but I not any clearer on why it's started to happen.
Thanks for your help.
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Chris Cox

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Ok, that means that the cause is most likely in the video card driver.

Go to the GPU maker's website and get the latest driver (not Microsoft, not the system builder).

The Win 8.1 update overwrote user installed drivers with MS versions of drivers - which were typically a year out of date and didn't have all the bug fixes of the more recent drivers. Or you may have accepted a more recent update that changed the drivers.
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Lee Dyson

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Hi Chris,
I've downloaded the latest drivers, again I neglected to mention my GPU (AMD HD6450). However, if I now re-enable the GPU drawing in Photoshop, the problem still occurs. At least now I know where the problem is coming from.
Thanks again.
Lee
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Chris Cox

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OK, normally updating the driver solves the issues.

You might be able to turn down the drawing level (in the advanced settings dialog for the GPU) - setting it to Basic may work, and still let you use other GPU features.