Elements: hangs when I try to open a file

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  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Just purchased Elements from Apple app store. When I go to 'Open' in File menu the program stalls and does not respond, requiring me to force quit. Tried restarting. Not finding it easy to get help; been sent round Adobe site in various loops all afternoon. I've just spent £55, not impressed.
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richard parker

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Posted 5 years ago

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Chris Cox

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Official Response
Any chance you are running MacOS 10.9? The open and save dialogs on MacOS 10.9 have a bug that affects all applications if the view is set to "coverflow". Changing the view type to anything else avoids the OS bug.