Elements: PSE 10 disc is blank

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  • Updated 5 years ago
  • (Edited)
I recently purchased an Epson Scanner and an Epson Printer from Office Max. One of them came with a disc for Photoshop Elements 10. The disc is blank. Office Max wants me to return the hardware to replace the software. Since NONE of the discs that came with these two products worked properly I don't think this is the solution and am not willing to drive 40 miles to find out. Please contact me with resolution at strayvolts@gmail.com
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sue schwartz

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  • frustrated

Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Sue,

None of the disks that came with the printer or scanner work? (e.g. the disks with the epson scanner and printer drivers)

If so, it sounds like there may be a hardware failure with your DVD drive.