Photoshop: My order is pending: the "submit proof" link does not appear.

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
my order is pending: the "submit proof" link does not appear.
Order number: AD001799202EDU

i have the proof of admissibility for a student discount in pdf form. the letter is in french; have joinded their email in it if you need to clarify anything.

the link did show up once and i have submitted the pdf but my credit card was declined: when i tried with another working card the link simply isn't there.

i have tried 2 sessions of chat with adobe support that didn't solve the problem, then they ask me to write to identit-e ...they automatically opened a ticket over there Ticket ID: PNN-776-29163

and i am still waiting to hear from them.

i would like somebody from adobe to ask me to send them the pdf file by email so my order get out of the "pending" purgatory and i can recieve my product as soon as possible.
Photo of Annette Hein

Annette Hein

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Posted 6 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'll have someone contact you about your order.