My CS6 upgrade doesn't recognize my CS3 Extended software and I can't find my CS3 serial number.

  • 1
  • Question
  • Updated 6 years ago
When I try to install my CS6 upgrade, I get an error message that says my serial number is valid, but no qualifying product was found on my computer and asks me to enter my current product's serial number. I currently have CS3 Extended installed and fully functional on my computer. My problem is that I can't find the serial number for my CS3 Extended product. Is there a way to view my serial number from within CS3? I checked my Adobe account and my serial number isn't listed.
Photo of TimS

TimS

  • 2 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 766 Reply Likes
You can contact Adobe Customer Support and see if they have a record of you registering your serial number.

Or you can check the System Info in Photoshop.
Photo of TimS

TimS

  • 2 Posts
  • 0 Reply Likes
Thanks, Chris. I checked the system info for my existing CS3 Extended software and found a 20 digit serial number, but the setup for CS6 asks me to enter a 24 digit serial number for my existing CS3. I tried submitting the 20 digit number, but it won't accept it.