Elements: My catalog disappeared

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
updated to adobe air and my catalog in adobe photo shop elements 9 is gone how do i restore my catalog my online catalog is still there
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james hubert

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  • angry

Posted 7 years ago

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Photo of Brett N

Brett N, Official Rep

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Adobe AIR and the Elements Organizer catalog are not related in any way. I would suspect some sort of coincidence.

First, what happens when you open Elements Organizer? Do you just have a blank catalog? Have you verified that you haven't accidentally been switched to a different catalog? Check File>Catalog and see if more multiple catalogs are listed.
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james hubert

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I have a blank screen there is only this one catalog. I am unable to update to elements 9 and my backup sync no longer works
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Brett N, Official Rep

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Had you previously added Keyword Tags or Albums to your catalog, and if so, are they also missing?

Also, when checking the Catalog dialog mentioned above, there are three radio buttons for where catalogs might be located. Is the first option selected, or the second/third?
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Delia Colon

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I have only one catalog.Albums are gone too.
I'm highly frustrated1