My Revel app won't stay open!!!

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  • Problem
  • Updated 5 years ago
  • (Edited)
My revel app won't stay open for more than a few seconds. My monthly automatic subscription is up to date. The is a box that flashes on but not long enough for me to read what it says. The only thing I can make out is an OK button. Then the whole app just shuts down. Any ideas as to what the problem might be? Thanks!
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Lynn McCarthy

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  • frustrated

Posted 5 years ago

  • 1
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Chris Cox

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Which OS version?
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Scott V, Employee

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Hello Lynn
Has Revel always worked this way for you? Have you updated to Revel 1.9?f not please do so by going to Adoberevel.com to get the latest updated version. I would like to know also which OS that you are using. I Are you connecting over a wifi connection?
Please list the steps of your work flow that could be causing the crash.
Are you able to go to Adoberevel.com, then login and upload pictures to your account?

if you are using Revel 1.9 and the application keeps crashing on you, then I would suggest to reinstall the app. Here is the steps to uninstall the Revel app on your mac.
- Uninstall the app
- Click the Finder menu Go > Go to Folder > and enter: ~/Library/Containers
- Delete this folder and its contents: ~/Library/Containers/com.adobe.Carousel.mac
- Re-install the app
- Sign in again
For additional helpful information regarding Revel , please see our main FAQ Forum http://forums.adobe.com/community/ps....

Let me know if this helps you or not. I had another customer with a similar problem
Thanks
Scott