Photoshop Express: My Android phone stopped loading pics, auto or separately, to Photoshop Express

  • 2
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
My Samsung Epic 4 android phone had started loading all photos automatically to Photoshop Express and it was FANTASTIC! Then it stopped 4/4/11. I can't even load them one by one. Please help.
Photo of C Miller

C Miller

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  • confused, frustrated

Posted 7 years ago

  • 2
Photo of Charlie D

Charlie D, Official Rep

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Official Response
I confirmed Auto Upload continues to work for either 3G or WiFi, if the connection is solid. However, I was able to reproduce the issue on my own Android phone after letting my wifi lease expire, making the network connection appear on in my device status bar and to Photoshop Express, but functionally making it network access unavailable. (Even though 3G data was on, this did not help.)

Try these trouble-shooting steps:
1) force stop Photoshop Express, using Settings > Applications > Manage Applications > Running > Photoshop Express
2) turn off all WiFi connections available to you, and then re-enable them (forcing connections to reset)
3) launch Photoshop Express, and ensure you are signed into Photoshop Express Online, and also ensure Auto Upload is still enabled in Settings
4) try snapping some new photos, and see if they now auto-upload to Photoshop.com

If this doesn't help, repeat these steps, but try disabling/enabling 3G data instead of WiFi.