Photoshop CC: Why can't I save as .png?

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  • Updated 1 year ago
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  • (Edited)
I click save as and look for the png option but it isnt there, it was there yesterday as I was saving the same files as a .png. Please help asap
Photo of Kyle Basile

Kyle Basile

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Posted 5 years ago

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Photo of Chris Cox

Chris Cox

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Check the color mode and depth of your document.

PNG only supports RGB and Grayscale, in 8 and 16 bit/channel.
Photo of Kyle Basile

Kyle Basile

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I appreciate the feedback but still stuck in the same situation
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Damon Ness

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thank you mine was in cmk and changed it to rgb problem fixed thank you!
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Sayeed Ahmed

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thank you so much !
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safi khan

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would have been done easily though in cmk by choosing the option save for web and then choosing the png format :)
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Stacie Milmeister

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but that changes the dpi to 72.
Photo of Kyle Basile

Kyle Basile

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My document is both RGB and 8bit. It wont save any files at all in png I've tried with many different types of files including photos.
Still stuck
Photo of Kyle Basile

Kyle Basile

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Just completed that and I found this:
Plug-ins that failed to load: NONE
Photo of Chris Cox

Chris Cox

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Look at the list and make sure that PNG format plugin is installed.

Either the plugin is missing, or you're making mistakes about your document mode or depth.
Photo of Kyle Basile

Kyle Basile

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Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) I couldn't find the area to tell me if the PNG plugin is installed so here is all I can see when I click system info:

x64
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 2
Logical processor count: 4
Processor speed: 3194 MHz
Built-in memory: 7575 MB
Free memory: 5789 MB
Memory available to Photoshop: 6611 MB
Memory used by Photoshop: 60 %
Image tile size: 132K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Unavailable
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 512 MB
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 7560D
Display: 1
Display Bounds: top=0, left=0, bottom=1000, right=1776
Video Card Number: 1
Video Card: AMD Radeon HD 7560D
Driver Version: 12.104.0.0
Driver Date: 20130328000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1776 x 1000 x 4294967296 colors
Video Card Caption: AMD Radeon HD 7560D
Video Card Memory: 512 MB
Serial number: 90970912711468832241
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
Temporary file path: C:\Users\kwbphoto\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 911.6G, 500.2G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

Installed components:
ACE.dll ACE 2013/03/19-12:09:02 79.535293 79.535293
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0
AdobeOwl.dll Adobe Owl 2013/03/03-12:10:08 5.0.13 79.533484
AdobePDFL.dll PDFL 2013/03/13-12:09:15 79.499517 79.499517
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1768
AdobeXMP.dll Adobe XMP Core 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPFiles.dll Adobe XMP Files 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPScript.dll Adobe XMP Script 2013/03/13-12:09:15 79.151481 79.151481
adobe_caps.dll Adobe CAPS 7,0,0,21
AGM.dll AGM 2013/03/29-12:09:59 79.536232 79.536232
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
aif_core.dll AIF 5.0 79.534508
aif_ocl.dll AIF 5.0 79.534508
aif_ogl.dll AIF 5.0 79.534508
amtlib.dll AMTLib (64 Bit) 7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50) 1.000000
ARE.dll ARE 2013/03/19-12:09:02 79.535293 79.535293
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2013/03/19-12:09:02 79.535293 79.535293
BIBUtils.dll BIBUtils 2013/03/19-12:09:02 79.535293 79.535293
boost_date_time.dll DVA Product 7.0.0
boost_signals.dll DVA Product 7.0.0
boost_system.dll DVA Product 7.0.0
boost_threads.dll DVA Product 7.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.6.30158 2.1.6.30158
CITThreading.dll Adobe CITThreading 2.1.6.30158 2.1.6.30158
CoolType.dll CoolType 2013/03/19-12:09:02 79.535293 79.535293
dvaaudiodevice.dll DVA Product 7.0.0
dvacore.dll DVA Product 7.0.0
dvamarshal.dll DVA Product 7.0.0
dvamediatypes.dll DVA Product 7.0.0
dvaplayer.dll DVA Product 7.0.0
dvatransport.dll DVA Product 7.0.0
dvaunittesting.dll DVA Product 7.0.0
dynamiclink.dll DVA Product 7.0.0
ExtendScript.dll ExtendScript 2013/03/21-12:10:31 79.535742 79.535742
FileInfo.dll Adobe XMP FileInfo 2013/03/19-12:09:02 79.151561 79.151561
filter_graph.dll AIF 5.0 79.534508
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
imslib.dll IMSLib DLL 7.0.0.37
JP2KLib.dll JP2KLib 2013/02/19-12:28:44 79.248139 79.248139
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1756
mediacoreif.dll DVA Product 7.0.0
MPS.dll MPS 2013/03/15-13:25:52 79.535029 79.535029
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6910
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6910
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6910
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
PatchMatch.dll PatchMatch 0000/00/00-00:00:00 1. 1.
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC CC
Plugin.dll Adobe Photoshop CC CC
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 4.0.1.34
PSArt.dll Adobe Photoshop CC CC
PSViews.dll Adobe Photoshop CC CC
SCCore.dll ScCore 2013/03/21-12:10:31 79.535742 79.535742
ScriptUIFlex.dll ScriptUIFlex 2013/03/21-12:10:31 79.535742 79.535742
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078

Required plug-ins:

Camera Raw 8.2
Camera Raw Filter 8.2

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Adobe Exchange
Installed TWAIN devices: NONE
Photo of Kyle Basile

Kyle Basile

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I went ahead and uninstalled PS CC and re-installed the program, we are back and working. I greatly appreciate all of your suggestions and help very much. Thank you again.
-Kyle Basile
Photo of Chris Cox

Chris Cox

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Yeah, somehow you had moved the app or deleted the folder named "Required". You were missing most of the plugins.
Photo of Kyle Basile

Kyle Basile

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Any and all extra help would be greatly appreciated.
Photo of safi khan

safi khan

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can be done easily by choosing the option save for web and choosing png format. :)
Photo of Daniel Pedersen

Daniel Pedersen

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My save for web dont work either. I tryed to reinstall, but nothing makes it possible to save in PNG
Photo of D3VO

D3VO

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I can tell you how I saved my files as .png... Just go to File, then go to Export as, export it as png and there you go.
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D3VO

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I also didn't know they changed it in CC...