My working space isn't open

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  • Updated 2 years ago
Hi there,

I got this problem when I open PSD file....when I open it, It show up like this, couldn't see where is main space...
I tried with all kind of PDS file but it is the same.
Could you please help me to fix this problem? Thank you very much

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dark

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Posted 2 years ago

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David, Official Rep

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Howdy Dark,

Three things to try:

First, click Window > Navigator and make sure that your image is centered in the display

Second, make sure that your video driver is up-to-date.  

Finally, try turning off GPU under Edit > Preferences > Performance and unchecking Use Graphics Processor

Hope that helps,
David
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dark

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Thank you David, 
i really appreciate your help
I tried to do what you told me but it still the same.... nothing show up :(

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David, Official Rep

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Howdy Dark,

Has your hardware ever worked correctly?  I ask because this might be an incompatibility with your monitor or graphics card.  So, let's rule out pervasive problems first.

Try this:
1) close and relaunch Photoshop
2) if you haven't already done so, trash your preferences as Warren suggested
3) click File > New and choose the default document size
RESULT: what do you see?  A white document on your screen?
EXPECT: if this works, then the problem could be specific to the PSD you're opening.  If this does NOT work, then you almost certainly need to update your graphics card driver or replace it.

Hope that helps,
David