Photoshop/Elements: My text wil not work after windows 10 update

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  • Updated 9 months ago
  • (Edited)
cannot add text after window 10 upgrade
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Roger P Wines

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Posted 1 year ago

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Steve Lehman

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After a Windows upgrade, either of two (or three) things need to be done with any PSE.  First, there is a reset for the tools and the typing tool is a tool.  To reset the program, you need to load an image first.  Then on the lower-right is a question mark and next to that is a down-menu.  In the menu, click on "reset tools".  You won't need to reboot.  Just go back to work.   

Secondly, if this does not work, sometimes after a Windows upgrade you may need to uninstall and reinstall PSE, and be sure to reboot between.   This sounds like a pain but it is much better when renewed.  All of your personal files will remain intact in folder(s) even if you used Organizer.   

IF you need this third option:  Go to Settings, then System, and on the left, Apps and Features, then on the right is a list of your applications and under each one as you highlight them might be "Advanced Options" in blue hypertext as a link.  If it's not there, there is no reset in Windows.  If it's there click on it, then on the next page, on the left will be a RESET button.  Click that.  Again, you will not need to reboot but you will need to close your application and reopen it.   This is the same as a SFC command in a Windows Power Shell and it's up to Windows to request its reboot but that doesn't always happen.   Go for the first one or two before you do this.  IF you use this option, the Advanced Options will not show again for that application and may not for others as well.   

Steve Lehman, MCSE/Windows Engineer responding   
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Sarah Musser

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I am having the same problem and none of the three suggested options worked.  Is there anything else I can try?
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E Mervin Bennion

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With both PSE and PSP uninstalled I re loaded PSE it worked had text in pull downs. Did several shutdowns program ok. Installed PSP. Ok until shut down then lost text in PSE. Uninstalled both and reinstalled PSE. On second install PSE worked with text in pull downs. Shut down and restarted several times. As of now PSE works with text in pull downs. There seems to be a conflict between PSE and PSP.
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Steve Lehman

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Neither Melvin or Sarah has told which operating Systems.  Also, neither of you told which version of PSE.   Provide that info please.   

Melvin, since your PSP is said to be the problem, check your updates to see if a recent update was for flash, and if so, remove that update to see if that is the problem.   You won't need it now and if you think you do, it'll update another day.   Could be, it needs another update rather than removing the last one.   If you are still getting Flash updated on an old OS, could be its for 32 bit not 64, and it's trying to find smaller page-frames.   When it does this, it begins to change the configuration on the drive, then this program ends up at the root directory which can really change your drive.  If you have an error message that show zeros as it's problem, it's showing you the root directory as its page-frame.  No programs can reside there.  

If you had a recent Adobe version this may not be happening.  Rather than keep guessing the problem, if either of you have an older version, you may need to change to a more recent version.  Older versions are not supported by Adobe, although you're lucky I'm here to try some things.   

Steve Lehman, MCSE   
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Sarah Musser

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I am using windows 10 and PSE 14.
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Steve Lehman

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Thank you Sarah.   

I am hearing from others ab out this but nobody is telling me what they are doing exactly to cause this.   I know this might have become after an update.  But with my own PSE14 (and 15) I am unable to duplicate this problem on Windows 10.   Also, I won't tease you.  I may have a remedy.  It's a reset for mostly Windows 10 problems, but it may reset the way applications connect with it.   Tell me whatever you can about how yours became the way it is.  

Steve Lehman, MCSE  


  
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Michel BRETECHER, Champion

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There are dozens of posts about the same font problem not only in Elements but in other Adobe and Software editors forums.
There is no doubt this has been triggered by a given Windows 10 Creator update. This is clearly acknowledged in Microsoft forums as well and is related to the management of fonts cache. There are so many posts it's difficult to find the correct link for the moment, sorry...
- The issue does not hit everybody, that depends from the way your fonts have been added. I have never installed fonts myself, only the Microsoft and Adobe ones; that may explain why I don't have the issue.
- it hits all Elements versions.
- There has been even an acknowledgment by Microsoft, telling that the issue should be solved in a future "Fall update" for Windows creator. Once again, It would be good to have the original statement...
- The workarounds which do work now were either very drastic with removing, cleaning and re-installing Windows, the softwares and fonts or they implied cleaning cache fonts:
https://forums.adobe.com/thread/2369561
https://helpx.adobe.com/photoshop-elements/kb/elements-text-tool-error.html
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Steve Lehman

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Michel, "Champion" was ripped from me.   Eartho's harassment, yet I sat idle, still in trouble.   
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Sarah Musser

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Anytime I try to use the text feature.  I can do as much as I want with photos, shapes, etc.  I have tried it with a new file and a previous created file.  I always get the same error.  I have tried uninstalling the font that i was trying to use and still get the same error, even if it is defaulting to a Microsoft font..

I will have to try those links.  

Thanks
(Edited)
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Steve Lehman

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Hello again Sarah,  

I am guessing you are referring to the text-type tool, is that right?  
If so, this is a simple reset.  

In PSE14, after you have opened a project, there is a reset.  
On the right-bottom corner is a question mark, and next to that
is a pull-down menu.  Open the menu and click, "reset all tools".  
That's it.  It'll reset the text tool.  

This is a common and most frustrating typing text tool.
It does not work until you reset it.  I hope this was actually the problem.  
Tell me if there is something further.   

I don't think the fonts are doing this to you, although if you load
too many fonts, it makes for a very bulky and slower program.   
Also, Windows will slow with too many fonts to load at boot-up.  
Keep your fonts down to a happy medium of favorites.  

Happy computing,   
Steve Lehman, Windows MCSE responding   
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Sarah Musser

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Deleting the windows font cache and restarting my computer seems to be the only way for me to fix the issue.  I was hoping for a permanent fix, but at least I can use the software now.  Thanks for the help.
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Steve Lehman

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Sarah,   
Glad it's fix but I still wish you had told me what the exact issue was.  There's two types of issues I deciphered from your description.   Was it the text in the menus? or was it the text tool issue?   Deleting the font cache fixes one or the other in different ways and I could have found a short cut for you.   

Steve Lehman, MCSE and Microsoft Windows engineer   
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Sarah Musser

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Correct, it was the text tool.  I would be willing to have a shortcut.  I had to delete the cache again today to use the text tool.
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Steve Lehman

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Sarah, 

I may have mentioned all of these options above, but here is a shortcut that resets your PSE.   
Be sure to read these options carefully.  As a Microsoft Certified System Engineer (MCSE) I have things that can help your issue.   Follow these options:  

Option 1.
Try a reset in Photoshop Elements.  First you need to load an image (photo) to the PSE editor.
Then on the right-side of the editor is a question mark (?) and next to that is a pull down menu that has "reset tool".  You need to select the tool first then select "reset tool".   Alternatively you can select "reset all tools" in the same menu.   The typing tool is a tool that can be reset by this.   

Option 2
In Windows 10, when an application misbehaves, you can reset the app which will reset Windows 10 to work with each other.   In Windows 10, go to Settings, System, Apps and Features (seen on the left) and on the right side will be your list of apps.  You need to select your application to highlight it, then under its title, find "Advanced Options" in a blue hypertext link.  Clicking that will take you to the next page.   On that page, find the button marked "reset" and click it.  This option is only available for your application if there is a problem.  If "Advanced option" is not there, then it's not available for your app.   If you cannot use this option, go onto the next option.  

Option 3
We can try a SFC reset in Windows.  For this you will need to read this carefully.   You will be very near your root directories.   You need to open a Command Prompt window (C-prompt).  To do so, press the Windows key + R key together.   An alternative way to open a run windows is to go to your Windows button on the screen, and in the "all programs" list, find Windows System, click its down-arrow, and select "Command Prompt".   The run window will open.  In the run window type "sfc.exe" and press enter OR type "sfc.exe/scannow" and press enter.    That opens a DOS window and it will load the Windows Power Shell along with your root directories.  Leave it alone and let it work, but keep your fingers off of it for now.   IF you type another command, it'll interrupt the process.  "Scannow" is looking for lose files and broken links.   It works 9 times out of 10 to reset applications to connect with Windows.   Give it a long while to work before closing it.   It won't get you a blue screen and it will not crash your computer.   

From now on, your typing tool (or any other tools) must be highlighted and then reset from inside Photoshop Elements (like in option-1).   This is the best that Windows can provide.  

Steve Lehman, Microsoft Certified System Engineer (MCSE) working with Adobe   
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Sarah Musser

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Thanks.  I will look into those.
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Melissa Sue

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I tried doing the sfc reset on my Windows 10, and it did not find any errors.  I also can not get any of the other fixes to work.  It is the text tool that does not work with my computer.  I have Windows 10.  I use to use Adobe Photo Shop Elements 12, and I upgraded 2 weeks ago to the Adobe Photoshop Elements 2018 and the Text tool worked the first time after I upgraded and now is not working again.  It is upsetting because I can not uninstall and reinstall every time I want to add text to an image.
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Steve Lehman

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Did you try resetting the tool within the program?  (option 1 above)
Did you try resetting the program in Windows 10?  (option 2 above)    
SFC works if a program detected a problem, then noted to Windows. 
If these are done, then the reinstall is what's next, as a last resort.   
When you remove your program, be sure to reboot Windows.  
Your photo files will not be lost, as they are in Windows files.
Your File Explorer takes care of your files, folders, libraries. 

Your product key is on Adobe if you registered your product.  
If you did not, then you need to, then you can get the prod. key.   
The product key is at https://accounts.adobe.com
go to "Plan and Products" then "View your Products"