Elements 12: Application won't open - Windows 8 64 bit

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  • Updated 3 years ago
  • (Edited)
My program was working fine then, I got a disk write error, which cause my PS12 to close. I have not been able to open it since. I don't have the disc anymore (Stupid me put it away somewhere safe) with the software so un-installing is not an option.

Thank you.
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Thania Anglin

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If the installation is damaged, you can reinstall using an installer from here: http://www.adobe.com/downloads/other-...
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Troy Lynch

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Jeffrey Tranberry, I first encountered this problem over a year ago on my desktop and was never provided with a viable fix and eventually gave up trying with the consolation that PSE 12 was still running on my laptop, but three days ago the problem presented on that, so my journey to find a remedy began again, only this time I discovered I am not alone on my quest but that I am being rebuffed by Adobe along with many others.
After being lied to by an Adobe Customer Service rep, who told me I would readily find help on the User Forum (I have provided a screen capture of that blatant lie)
And getting no response I found an unhelpful suggestion from an Adobe employee and replied with this... A quick perusal of the User Forums establishes that this problem is endemic to the PSE 12 community. It is truly distressing to see that most people reporting and seeking a solution for it have NO REPLIES as to remediation (some with several hundred views over a greater period than a year) and so far as I can glean from those with replies: there is no fix. Most of us are using this software because we are Artists and hobbyists: we very likely are not Computer Scientists, so while discerning the meanings of lines of code and error messages in a Crash Report might be an intriguing puzzle to exercise our brains at some other time it only adds to our consternation, frustration, and anxiety at this time and in this Forum when we should be receiving either a set of instructions to solve the problem or the offer of an upgrade to PSE 13, gratis of course, along with a sincere apology from Adobe for selling us such a flawed product. I can only assume that your Smiley Face avatar with the word employee attached signifies that you are an Adobe employee (if I am incorrect in that, I sincerely apologize to you) and as such I am asking you to arrange for Mr. Weldy and the many others abiding this unquestionably shoddy, inoperative , and malfunctioning software and equally inadequate Customer Support system, just that: repair instructions or an upgrade. Upon greater thought on the matter of an apology, even though I am told that corporations are people, getting one to apologize and do so sincerely likely would prove unwieldy, so that can be allowed to fall to the discretion of Adobe but I certainly do feel that we are owed one. I have and seriously doubt that I am alone in being lied to by representatives of Adobe on four different occasions and subjected to dismissive and rude behavior as I sought nothing more than what I had purchased: the world's best photo and video editing software.

I do realize that you are not in a position to unilaterally grant my request and will have to forward it through the corporate chain of command, labyrinthine and monolithic, so I entreat that I would be kept abreast of each successive relay in the journey of my appeal. troyklynch@yahoo.com

But still no response. As Chief Customer Advocate I feel as if you are the ideal person to help us with this issue and I trust that you will take up our cause. Help me Adobewan, you’re my only hope.