Elements 13: Cannot work with my canon-printer MG5350 correctly. (No problems w/12)

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  • Updated 4 years ago
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Erhard Büscher

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version? What specifically isn't working correctly? Do you get an error? Do you have the latest driver?
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Erhard Büscher

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Thanks for your answer!
I am using Windows 8.1 - When I want to print a document, Elements 13 cannot find my standard-printer (Elements 12 can find it without problems). If I chose the printer manually Elements 13 ask me to "Bidirektionale Unterstützung aktivieren" - but there is a mark -definitely- (Elements 12 accepts this mark). So Elements 13 can print a complete document only in a medium quality - if I want to print a (big) photo in the best quality the printing stops after some lines and the paper will be thrown out (Elements 12 is printing the photo in high resolution correctly).
Perhaps you can solve my printing-problem, because it is awful to create a document in Elements 13 and to print it with Elements 12!