My Elements 12 CSGN is not allowing me to use it.

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  • Updated 3 years ago
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I purchased this months ago and it always has worked now it says my free trial is over.
Since I purchased it I was not on the trial period I own it.
There are so many numbers on my box which one do I use and where is it located?
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Bob Brumpton

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Posted 3 years ago

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Chris Cox

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The number inside the box was a redemption number, which you entered on Adobe.com to receive your serial number. You can check your account details on Adobe.com to view your serial number.

It sounds like something deleted or corrupted the registration information on your system, so you need to re-enter your serial number to activate the software.