My photoshop doesnt work!

  • 1
  • Problem
  • Updated 12 months ago
my photoshop doesnt work. i can start it, but i cant open a file or create a new one.
i found this video, and he got exactly the same problem
https://www.youtube.com/watch?v=QoWKJbIf3BI

Pls help me with this.
Photo of Jonas Willems

Jonas Willems

  • 23 Posts
  • 0 Reply Likes
  • sad

Posted 12 months ago

  • 1
Photo of David

David, Official Rep

  • 2800 Posts
  • 387 Reply Likes
Hi Jonas,

Well, first off, that video is four years old, which is pretty ancient in software terms.  SOOO much changes in just a few releases.

So, I have MANY questions: Did your Photoshop installation ever work?  Is this problem new?  When did it start?  What happened between when you last used Photoshop and when the problem arose?  Have you tried trashing your preferences?  Have you tried reinstalling?  What version of Photoshop are we talking about?  And which OS?

Shoot me back some answers and we'll get this fixed.

Thanks,
David